1. What We Do

Modernization of Government Services in the Republic of Moldova

Abstract*

The development objective of Modernization of Government Services Project for Moldova is to improve access, efficiency, and quality of delivery of selected government administrative services. This project has four components. 1) The first component, Administrative Service Modernization, aims to support improvements in Government services processes to address excessive administrative requirements, inefficiency of public institutions, ineffective communication...

* The project abstract is drawn from the PAD, SAR or PGD and may not accurately reflect the project's current nature

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Development Objective

The project development objective is to improve access, efficiency and quality of delivery of selected government administrative services.

Key Details

Project Details

  • P148537

  • Active

  • Constantin Rusu , Maria Pachon

  • Republic of Moldova

  • Moldova

  • November 3, 2015

  • (as of board presentation)

    August 22, 2017

  • June 25, 2018

  • US$ 22.43 million

  • e-Governance Agency,State Chancellery

  • Europe and Central Asia

  • 2018

  • US$ 20.00 million

  • C

  • December 18, 2023

  • April 30, 2025

  • TBD

  • BANK APPROVED

  • Notes

Sectors

Created with Highstock 5.0.14FY17 - Central Government(Central Agencies)FY17 - Central Government (Central Agencies)FY17 - Public Administration -Information andCommunications TechnologiesFY17 - Public Administration - Information and Communications TechnologiesFY17 - ICT Services

Themes

Project Map

Interactive Map

Finances

Financing Plan (US$ Millions)

No data available.
Financier Commitments
International Bank for Reconstruction and Development 5.00
IDA Credit 15.00
Borrower/Recipient 2.43

Total Project Financing (US$ Millions)

Product Line IBRD/IDA
IBRD Commitment 5.00
IDA Commitment 15.00
IBRD + IDA Commitment 20.00
Lending Instrument
Grant Amount N/A
Total Project Cost** 22.43

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

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No data available.
Financier Approval Date Closing Date Principal Disbursed Repayments Interest, Charges & Fees

Detailed Financial Activity as of March 31, 2025

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No data available.
Period Financier Transaction Type Amount (US$)
Oct 1, 2021 IDA-61260 Int Charges 19,182.35
Apr 6, 2022 IDA-61260 Loan Disb 1,000,000.00
Dec 16, 2021 IDA-61260 Loan Disb 500,000.00
Apr 1, 2020 IDA-61260 Int Charges 5,242.76
Apr 1, 2020 IDA-61260 Int Charges 5,242.76
Jun 5, 2020 IDA-61260 Loan Disb 1,500,000.00
Oct 1, 2020 IDA-61260 Int Charges 114.14
Oct 1, 2020 IDA-61260 Int Charges 114.14
Oct 19, 2020 IDA-61260 Loan Disb 500,000.00
Oct 1, 2020 IDA-61260 Int Charges 10,455.63
Oct 1, 2020 IDA-61260 Int Charges 10,455.63
Oct 1, 2020 IDA-61260 Int Charges 17,616.25
Dec 23, 2020 IDA-61260 Loan Disb 500,000.00
Apr 1, 2019 IDA-61260 Int Charges 914.11
Apr 1, 2019 IDA-61260 Int Charges 1,862.68
Apr 1, 2019 IDA-61260 Int Charges 1,862.68
Apr 1, 2019 IDA-61260 Int Charges 3,104.50
Oct 1, 2019 IDA-61260 Int Charges 47.73
Oct 1, 2019 IDA-61260 Int Charges 47.73
Oct 1, 2019 IDA-61260 Int Charges 3,504.56
Oct 1, 2019 IDA-61260 Int Charges 3,504.56
Oct 1, 2019 IDA-61260 Int Charges 5,920.43
Dec 23, 2019 IDA-61260 Loan Disb 800,000.00
Apr 1, 2020 IDA-61260 Int Charges 8,826.11
Apr 1, 2020 IDA-61260 Int Charges 52.93
Apr 1, 2020 IDA-61260 Int Charges 52.93
Aug 8, 2018 IDA-61260 Loan Disb 500,000.00
Apr 12, 2019 IDA-61260 Loan Disb 500,000.00
Apr 1, 2019 IDA-61260 Int Charges 548.46
Apr 1, 2019 IDA-61260 Int Charges 548.46
May 2, 2024 IDA-61260 Loan Disb 1,000,000.00
Apr 1, 2024 IDA-61260 Loan Repay 6,078.19
Aug 9, 2024 IDA-61260 Loan Disb 42,000.00
Feb 22, 2024 IDA-61260 Loan Disb 1,000,000.00
Apr 1, 2023 IDA-61260 Loan Repay 10,405.61
Apr 1, 2023 IDA-61260 Loan Repay 62,951.50
Apr 1, 2023 IDA-61260 Loan Repay 168,582.50
Apr 1, 2023 IDA-61260 Int Charges 27,883.56
Apr 1, 2023 IDA-61260 Int Charges 27,883.56
Apr 1, 2023 IDA-61260 Int Charges 46,472.58
Apr 25, 2023 IDA-61260 Loan Disb 300,000.00
Feb 13, 2023 IDA-61260 Loan Disb 500,000.00
Jul 19, 2023 IDA-61260 Loan Disb 1,000,000.00
Apr 1, 2022 IDA-61260 Int Charges 639.49
Apr 1, 2022 IDA-61260 Int Charges 639.49
Apr 1, 2022 IDA-61260 Int Charges 21,869.26
Apr 1, 2022 IDA-61260 Int Charges 21,869.26
Apr 1, 2022 IDA-61260 Int Charges 37,514.59
Oct 4, 2022 IDA-61260 Loan Disb 500,000.00
Oct 1, 2022 IDA-61260 Loan Repay 68,196.56
Oct 1, 2022 IDA-61260 Loan Repay 764.43
Oct 1, 2022 IDA-61260 Int Charges 41,640.76
Oct 1, 2022 IDA-61260 Loan Repay 161,225.42
Oct 1, 2022 IDA-61260 Int Charges 24,984.49
Oct 1, 2022 IDA-61260 Int Charges 24,984.49
Jul 13, 2021 IDA-61260 Loan Disb 1,000,000.00
Apr 1, 2021 IDA-61260 Loan Disb 500,000.00
Apr 1, 2021 IDA-61260 Int Charges 25,600.05
Apr 1, 2021 IDA-61260 Int Charges 50.97
Apr 1, 2021 IDA-61260 Int Charges 50.97
Apr 1, 2021 IDA-61260 Int Charges 15,309.07
Apr 1, 2021 IDA-61260 Int Charges 15,309.07
Oct 1, 2021 IDA-61260 Int Charges 19,182.35
Oct 1, 2021 IDA-61260 Int Charges 33,015.33
Oct 1, 2021 IDA-61260 Int Charges 626.86
Oct 1, 2021 IDA-61260 Int Charges 626.86
Aug 7, 2024 IDA-61260 Loan Disb 300,000.00
May 3, 2024 IDA-61260 Loan Disb 400,000.00
Jun 7, 2023 IDA-61260 Loan Disb 1,000,000.00
Nov 13, 2023 IDA-61260 Loan Disb 500,000.00
Dec 14, 2023 IDA-61260 Loan Disb 1,000,000.00
Oct 1, 2023 IDA-61260 Loan Repay 135.82
Oct 1, 2023 IDA-61260 Loan Repay 236,363.33
Oct 1, 2023 IDA-61260 Int Charges 4,583.49
Oct 1, 2023 IDA-61260 Int Charges 4,583.49
Oct 1, 2023 IDA-61260 Int Charges 27,929.07
Oct 1, 2023 IDA-61260 Int Charges 27,929.07
Oct 1, 2023 IDA-61260 Int Charges 54,187.64
Apr 1, 2024 IDA-61260 Int Charges 7,017.00
Apr 1, 2024 IDA-61260 Int Charges 7,017.00
Apr 1, 2024 IDA-61260 Int Charges 32,998.80
Apr 1, 2024 IDA-61260 Int Charges 32,998.80
Apr 1, 2024 IDA-61260 Int Charges 65,885.74
Apr 1, 2024 IDA-61260 Loan Repay 231,985.66
Oct 1, 2018 IBRD-87740 Int Charges 3,305.16
Oct 1, 2018 IBRD-87740 Int Charges 8,219.90
Jun 25, 2018 IBRD-87740 Loan Disb 356,053.56
Oct 1, 2020 IBRD-87740 Int Charges 6,014.68
Oct 1, 2020 IBRD-87740 Int Charges 1,444.04
Apr 1, 2020 IBRD-87740 Int Charges 5,612.65
Apr 1, 2020 IBRD-87740 Int Charges 1,170.87
Oct 1, 2019 IBRD-87740 Int Charges 417.23
Oct 1, 2019 IBRD-87740 Int Charges 1,444.85
Oct 1, 2019 IBRD-87740 Int Charges 856.59
Oct 1, 2019 IBRD-87740 Int Charges 207.75
Oct 1, 2019 IBRD-87740 Int Charges 5,181.24
Apr 1, 2019 IBRD-87740 Int Charges 5,467.99
Apr 1, 2019 IBRD-87740 Int Charges 4,898.40
Nov 26, 2018 IBRD-87740 Fee Charges 12,500.00
Mar 4, 2019 IBRD-87740 Loan Disb -356,053.56
Mar 4, 2019 IBRD-87740 Loan Disb 356,053.56
Mar 4, 2019 IBRD-87740 Loan Disb 356,053.56
Mar 4, 2019 IBRD-87740 Loan Disb -356,053.56
Apr 1, 2021 IBRD-87740 Int Charges 5,986.87
Apr 1, 2021 IBRD-87740 Int Charges 1,099.83
Oct 1, 2022 IBRD-87740 Loan Repay 261.21
Oct 1, 2022 IBRD-87740 Loan Repay 5,013.48
Oct 1, 2022 IBRD-87740 Int Charges 5,013.48
Oct 1, 2022 IBRD-87740 Int Charges 261.21
Oct 1, 2022 IBRD-87740 Int Charges 752.07
Apr 1, 2023 IBRD-87740 Loan Repay 5,552.03
Apr 1, 2023 IBRD-87740 Int Charges 0.01
Apr 1, 2023 IBRD-87740 Int Charges -0.01
Apr 1, 2023 IBRD-87740 Int Charges 4,818.50
Apr 1, 2023 IBRD-87740 Int Charges 733.53
Apr 1, 2023 IBRD-87740 Loan Repay 321.37
Apr 1, 2023 IBRD-87740 Int Charges 4,818.50
Apr 1, 2022 IBRD-87740 Int Charges 5,652.92
Apr 1, 2022 IBRD-87740 Int Charges 1,001.91
Oct 1, 2021 IBRD-87740 Int Charges 5,948.99
Oct 1, 2021 IBRD-87740 Int Charges 1,054.39
Aug 22, 2017 IDA-61260 Loan Commitment 15,000,000.00
Aug 22, 2017 IBRD-87740 Loan Commitment 5,000,000.00
Oct 1, 2023 IBRD-87740 Int Charges 6,767.07
Oct 1, 2023 IBRD-87740 Loan Repay 283.89
Apr 1, 2024 IBRD-87740 Int Charges 5,529.56
Apr 1, 2024 IBRD-87740 Loan Repay 5,825.58
Apr 1, 2024 IBRD-87740 Int Charges 8,360.29
Apr 30, 2024 IBRD-87740 Loan Disb 107,280.00
Aug 12, 2024 IBRD-87740 Loan Disb 382,427.50
Oct 1, 2023 IBRD-87740 Loan Repay 5,448.75
Oct 1, 2023 IBRD-87740 Int Charges 5,448.75
Oct 1, 2023 IBRD-87740 Int Charges 283.89
Footnotes

Ratings

IMPLEMENTATION RATINGS

Name Review Date
Financial Management Satisfactory 2024-12-20
Monitoring and Evaluation Satisfactory 2024-12-20
Project Management Moderately Satisfactory 2024-12-20
Progress towards achievement of PDO Moderately Satisfactory 2024-12-20
Procurement Satisfactory 2024-12-20
Overall Implementation Progress (IP) Moderately Satisfactory 2024-12-20

COMPLETION RATINGS

No data available.

INDEPENDENT EVALUATION RATINGS

No data available.

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATORBASELINECURRENTTARGET
  • Share of people who have accessed e-services in the past 12 months, of which: % women; % low income categories (bottom 40%)Value24%49.5% (women) 6% (bottom 40%)53.2%; 56.1% (women); 38.7% (bottom 40%)Increase by 8% compared to baselineno less than 5
    DateMay 1, 2017December 8, 2023April 30, 2025
    Comment
  • Time (days) needed for citizens to obtain three selected government administrative services reengineered within the project throughthe regular (i.e. not expedited) procedureValueService 1: Issuance of driving license: 30 days;Citizen s time from survey perspective:DL- 13.4(5atleast 20% reduction in time for the three servic
    DateMay 1, 2017December 8, 2023April 30, 2025
    Comment
  • Level of citizens satisfaction with the quality of selected services reengineered and digitized under the project, of which: % women; % low income categories (bottom 40%)ValueBirth registration - 92.4%, 75.8% (w), 23.9% (bottUnemployment allowance- 73.8% (+3.8%)55.4% (womenIncrease by 4% from baseline for each service, No
    DateDecember 31, 2021December 8, 2023April 30, 2025
    Comment

INTERMEDIATE RESULTS INDICATORS

INDICATORBASELINECURRENTTARGET
  • Number of services reengineered within the Project with service standards approvedValue0.0088.0088.00
    DateMay 1, 2017December 8, 2023April 30, 2025
    Comment
  • Number of services automated at Level 3 and/or 4 out of those reengineered within the ProjectValue03 + 40 through Front Office Digital solution88
    DateMay 1, 2017December 8, 2023April 30, 2025
    Comment
  • Share of relevant staff from selected Public Authorities trained within the Project in: i) citizen-centric Administrative Service Redesign; ii) citizen-centric Administrative Service DeliveryValuei) 0%ii) 0%not applicablei) 95%ii) 95%
    DateMay 1, 2017December 8, 2023April 30, 2025
    Comment
  • Number of life scenarios (including gender and socially sensitive) developed and implemented (Text)Value5 developed including 4 socially and gender sensitnormative framework in process for 5 developed inc5 implemented
    DateJune 30, 2022December 8, 2023April 30, 2025
    Comment
  • Module upgrades to digital infrastructure (MCloud, MConnect/ MAccess, MPass, MSign, MPay, MNotify, MDelivery, public services portal, Registry of Authorization, front office digitization) completedValueShared infrastructure exists, but needs new functi1213 upgrades to digital infrastructure
    DateMay 1, 2017December 8, 2023April 30, 2025
    Comment
  • Average number of transactions initiated per CUPS Quarterly (Text)Value267 per CUPS(Baseline based on administrative daIncrease by:37% - 2nd quarter68% - 3rd quarterIncrease by 8% over baseline
    DateJune 30, 2022December 8, 2023April 30, 2025
    Comment
  • CUPS are established and operationalValue017 CUPS fully operational65 new CUPS (roll out) at least 90 ?UPS
    DateMay 1, 2017December 8, 2023April 30, 2025
    Comment
  • GCSS developed and functional (Text)ValueGCSS concept developedGovernment Decision in process and Minimum Viable GCSS fully functional
    DateDecember 31, 2022December 8, 2023April 30, 2025
    Comment
  • Level of citizens’ satisfaction with the quality of CUPS service deliveryValue85.8% - (2022 baseline set)85.4%8% increase from baseline
    DateSeptember 30, 2022December 8, 2023April 30, 2025
    Comment