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Digital Transformation for User-Centric Public Services

Abstract*

The development objective of the GovTech Digital Transformation for User Centric Public Services Project for Tunisia is to improve equitable access to and the quality and accountability of selected Social Protection and Education services through a GovTech approach. It has three components. a) User-Friendly Institutional and Digital Delivery Solutions aims to simplify and digitize key administrative service delivery processes and introduce user-friendly...

* The project abstract is drawn from the PAD, SAR or PGD and may not accurately reflect the project's current nature

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Development Objective

The revised PDO is to improve equitable access to and the quality and accountability of selected user services through a GovTech approach

Key Details

Project Details

  • P168425

  • Active

  • Dolele Sylla , Arthur Foch, Mohamed Ben Ghachem

  • Republic of Tunisia

  • Tunisia

  • November 16, 2018

  • (as of board presentation)

    June 14, 2019

  • June 5, 2020

  • US$ 100.00 million

  • Ministry of Education,Ministry of Information Technology and Communication,Office of the Prime Minister (Directorate General for Reforms and Administrative Forecasts),Ministry of Health,Ministry of Finance,Ministry of Social Affairs

  • Middle East, North Africa, Afghanistan, and Pakistan

  • 2019

  • US$ 100.00 million

  • N/A

  • Moderate

  • May 30, 2027

  • Yes

  • BANK APPROVED

  • January 26, 2024

  • Notes

Finances

Financing Plan (US$ Millions)

No data available.
Financier Commitments
International Bank for Reconstruction and Development 100.00

Total Project Financing (US$ Millions)

Product Line IBRD/IDA
IBRD Commitment 100.00
IDA Commitment N/A
IBRD + IDA Commitment 100.00
Lending Instrument
Grant Amount N/A
Total Project Cost** 100.00

Summary Status of World Bank Financing (US$ Millions) as of June 30, 2025

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No data available.
Financier Approval Date Closing Date Principal Disbursed Repayments Interest, Charges & Fees

Detailed Financial Activity as of June 30, 2025

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No data available.
Period Financier Transaction Type Amount (US$)
Jun 14, 2019 IBRD-89870 Loan Commitment 100,000,000.00
Nov 1, 2021 IBRD-89870 Int Charges 39,728.81
Dec 27, 2022 IBRD-89870 Loan Disb -1,628,360.60
Nov 1, 2022 IBRD-89870 Int Charges 121,637.80
Nov 1, 2022 IBRD-89870 Int Charges 0.01
Nov 1, 2022 IBRD-89870 Int Charges 77,248.99
Dec 12, 2022 IBRD-89870 Loan Disb 1,649,352.60
Nov 1, 2022 IBRD-89870 Int Charges 47,461.28
Dec 7, 2023 IBRD-89870 Loan Disb 2,412,769.00
Jun 28, 2023 IBRD-89870 Loan Disb 1,343,630.80
Jun 5, 2023 IBRD-89870 Loan Disb 1,807,198.60
Jun 4, 2024 IBRD-89870 Loan Disb 6,435,610.50
Nov 1, 2023 IBRD-89870 Int Charges 76,125.62
Nov 1, 2023 IBRD-89870 Int Charges 252,567.28
Nov 1, 2023 IBRD-89870 Int Charges 620,300.70
Jun 25, 2024 IBRD-89870 Loan Disb 7,506,100.00
May 1, 2024 IBRD-89870 Int Charges 72,699.07
May 1, 2024 IBRD-89870 Int Charges 340,640.40
May 1, 2024 IBRD-89870 Int Charges 692,169.75
Aug 6, 2021 IBRD-89870 Loan Disb 2,895,643.80
Nov 1, 2021 IBRD-89870 Int Charges 104,505.20
May 1, 2021 IBRD-89870 Int Charges 103,322.66
May 1, 2021 IBRD-89870 Int Charges 103,322.66
May 1, 2021 IBRD-89870 Int Charges 10,407.00
May 1, 2022 IBRD-89870 Int Charges 80,791.89
May 1, 2022 IBRD-89870 Int Charges 35,298.08
May 1, 2022 IBRD-89870 Int Charges 99,169.85
Nov 7, 2022 IBRD-89870 Loan Disb 614,775.30
May 1, 2023 IBRD-89870 Int Charges 235,481.48
May 1, 2023 IBRD-89870 Int Charges 81,946.64
May 1, 2023 IBRD-89870 Int Charges 326,234.00
Jun 5, 2020 IBRD-89870 Fee Charges 252,625.55
Dec 21, 2020 IBRD-89870 Loan Disb 21,697,008.00
Nov 1, 2020 IBRD-89870 Int Charges 145,992.05
Nov 1, 2020 IBRD-89870 Int Charges 39,728.74
Jun 22, 2020 IBRD-89870 Loan Disb 7,849,800.00
Jun 5, 2020 IBRD-89870 Loan Disb 252,625.55
Nov 1, 2021 IBRD-89870 Int Charges 91,841.23
Jan 17, 2023 IBRD-89870 Loan Disb 1,691,031.20

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name Review Date
Procurement Moderately Satisfactory 2024-12-09
Project Management Moderately Satisfactory 2024-12-09
Progress towards achievement of PDO Moderately Satisfactory 2024-12-09
Financial Management Moderately Satisfactory 2024-12-09
Monitoring and Evaluation Moderately Satisfactory 2024-12-09
Overall Implementation Progress (IP) Moderately Satisfactory 2024-12-09

COMPLETION RATINGS

INDICATORIMPLEMENTATION COMPLETION & RESULTS REPORT:
Outcomes
Risk to Development Outcome
Bank Performance
Borrower Performance
Government Performance
Implementing Agency

INDEPENDENT EVALUATION RATINGS

No data available.

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATORBASELINECURRENTTARGET
  • Increased access to the targeted Social Protection Services (Social Assistance and Social Security)Value0.000.0013000.00
    DateApril 8, 2019September 27, 2019March 2, 2020
    Comment
  • Increased access of “target vulnerable groups“ to Digitized Access PointsValue0.000.006000.00
    DateApril 8, 2019September 27, 2019
    Comment
  • of which womenValue0.000.004200.00
    DateApril 15, 2019September 27, 2019
    Comment
  • of which illiterateValue0.000.001200.00
    DateApril 15, 2019September 27, 2019
    Comment
  • of which disabledValue0.000.00600.00
    DateApril 15, 2019September 27, 2019
    Comment
  • Increased user satisfaction on Cash Transfer Program, Online Enrollment and Digital Learning Management SystemValue0.000.000.00
    DateApril 8, 2019September 27, 2019
    Comment
  • Published barometer reports on the flagship services (Social Protection and Education) and ministerial decisions taken based on report recommendationsValueNoNoYes
    DateAugust 31, 2019September 27, 2019
    Comment

INTERMEDIATE RESULTS INDICATORS

INDICATORBASELINECURRENTTARGET
  • New social assistance targeting system operationalizedValueNoNoYes
    DateApril 8, 2019September 26, 2019
    Comment
  • Percentage of students with school identifierValue0.000.0020.00
    DateApril 8, 2018September 26, 2019
    Comment
  • Schools with high-speed broadband access meeting quality of service standards (QoS)Value0.000.00700.00
    DateApril 8, 2019September 27, 2019
    Comment
  • Density of social security contributions among the target populationValue0.000.001.00
    DateApril 8, 2019September 26, 2019
    Comment
  • Percentage of social assistance beneficiaries / applicants verified their social securityValue0.000.0040.00
    DateApril 8, 2019September 26, 2019
    Comment
  • SP local units with high-speed broadband meeting quality of service standards (QoS)Value0.000.0050.00
    DateApril 8, 2019September 27, 2019
    Comment
  • Percentage reduction of documents needed to join social securityValue13.000.005.00
    DateApril 8, 2019September 26, 2019
    Comment
  • Number of interministerial data exchange servicesValue0.000.002.00
    DateApril 8, 2019September 26, 2019
    Comment
  • Number of persons with new social protection / universal health care cardsValue0.000.001000000.00
    DateApril 15, 2019September 26, 2019
    Comment
  • Operationalization of the public service delivery barometerValueNoNoYes
    DateApril 8, 2019September 26, 2019
    Comment
  • Primary and secondary students enrolled for the school year through the Education Management PlatformValue0.000.0050.00
    DateApril 15, 2019September 26, 2019
    Comment
  • Civil servants (in Education, Social Protection, Digitized Access Points) who are trained on new GovTech methodsValue0.000.002000.00
    DateApril 8, 2019September 27, 2019
    Comment
  • of which in EducationValue0.000.000.00
    DateApril 15, 2019September 27, 2019
    Comment
  • Number of parents who have an active account on the education management platformValue0.000.0015000.00
    DateApril 15, 2019September 26, 2019
    Comment
  • of Which PSValue0.000.00900.00
    DateApril 15, 2019September 27, 2019
    Comment
  • Number of students with learning risks (including of drop-out) identified through the Education Management PlatformValue0.000.00200.00
    DateApril 15, 2019September 26, 2019
    Comment
  • of which Digitized Access PointsValue0.000.00100.00
    DateApril 15, 2019September 27, 2019
    Comment
  • Development of online learning applications for studentsValueNoNoYes
    DateApril 15, 2019September 26, 2019
    Comment
  • Number of transactions in Digitized Access Points in targeted geographical areasValue0.000.0036000.00
    DateApril 15, 2019September 26, 2019
    Comment