Public Sector Modernization Project II

Abstract*

The objective of the Second Public Sector Modernization Project for Armenia is to enhance performance of public sector management for better service delivery by: a) strengthening institutional capacity in policy formulation; (b) maximizing the efficiency of human resources; and (c) developing information systems for internal work flow and external communication. There are five components to the project, the first component being strengthening institutional... Show More

Development Objective

The project development objective is to enhance performance of public sector management for better service delivery by: (i) strengthening institutional capacity in policy formulation; (ii) maximizing the efficiency of human resources; and (iii) developing information systems for internal work flow and external communication.

Key Details

Project Details

Project ID
P117384
Status
Closed
Team Leader
Davit Melikyan , K. Migara O. De Silva
Borrower 2
Republic of Armenia

Country
Armenia
Disclosure Date
October 16, 2009
Approval Date
(as of board presentation)
March 16, 2010
Effective Date
July 26, 2010

Total Project Cost 1
US$ 11.54 million
Implementing Agency
Foreign Financing Projects Management Center (FFPMC)
Region
Europe and Central Asia
Fiscal Year 3
2010

Commitment Amount
US$ 9.00 million
Environmental Category
C
Last Update Date
November 11, 2016
Closing Date
January 31, 2017

Last Stage Reached
BANK APPROVED

Notes
1. Total project cost includes funding from World Bank and non-bank sources in US$ millions. Active and Closed projects show current commitments. Proposed (pipeline) and dropped projects show the forecast amount. The commitment amount for projects in the pipeline is indicative and may be modified during the project preparation.
2. Borrower refers to the Borrower of a Loan or Recipient of a Grant.
3. ”Fiscal Year” is the fiscal year in which the project was approved (or dropped if the status is dropped). The World Bank's fiscal year is from July 1 - June 30. For example, a fiscal year of 1996 corresponds to July 1, 1995 - June 30, 1996.

Sectors

Themes

FY17 - Private Sector Development

FY17 - Enterprise Development7%
- FY17 - MSME Development7%

FY17 - Public Sector Management

FY17 - Public Administration92%
- FY17 - Administrative and Civil Service Reform67%
- FY17 - Transparency, Accountability and Good Governance25%
FY17 - Public Finance Management2%
- FY17 - Public Expenditure Management2%

Project Map

Interactive Map

Finances

Financing Plan (US$ Millions)

Financier	Commitments
Borrower/Recipient	2.54
International Bank for Reconstruction and Development	9.00

Total Project Financing (US$ Millions)

Product Line	IBRD/IDA
IBRD Commitment	9.00
IDA Commitment	N/A
IBRD + IDA Commitment	9.00

Lending Instrument
Grant Amount	N/A
Total Project Cost**	11.54

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

No data available.

Detailed Financial Activity as of March 31, 2025

Download:

Period	Financier	Transaction Type	Amount (US$)
Nov 1, 2018	IBRD-78540	Int Charges	137,536.80
Nov 1, 2017	IBRD-78540	Int Charges	86,477.95
May 31, 2017	IBRD-78540	Loan Cancel	209.22
May 1, 2017	IBRD-78540	Int Charges	75,567.50
Apr 28, 2017	IBRD-78540	Loan Disb	-209.22
Aug 25, 2016	IBRD-78540	Loan Disb	131,633.33
Nov 1, 2015	IBRD-78540	Int Charges	27,579.86
Apr 28, 2016	IBRD-78540	Loan Disb	615,528.75
May 1, 2016	IBRD-78540	Int Charges	37,117.30
Nov 1, 2016	IBRD-78540	Int Charges	46.17
Nov 1, 2016	IBRD-78540	Int Charges	57,881.32
Dec 28, 2015	IBRD-78540	Loan Disb	227,397.84
Jul 29, 2015	IBRD-78540	Loan Disb	410,341.94
Jun 29, 2015	IBRD-78540	Loan Disb	818,098.25
Nov 17, 2015	IBRD-78540	Loan Disb	272,664.16
Jul 23, 2014	IBRD-78540	Loan Disb	458,504.10
May 1, 2015	IBRD-78540	Int Charges	20,453.38
Nov 1, 2013	IBRD-78540	Int Charges	16,130.48
May 1, 2014	IBRD-78540	Int Charges	16,943.90
Nov 1, 2014	IBRD-78540	Int Charges	198.16
Nov 1, 2014	IBRD-78540	Int Charges	17,830.52
Dec 1, 2014	IBRD-78540	Loan Disb	404,661.22
Mar 5, 2014	IBRD-78540	Loan Disb	201,874.34
Nov 8, 2013	IBRD-78540	Loan Disb	613,494.94
Mar 16, 2010	IBRD-78540	Loan Commitment	9,000,000.00
Nov 1, 2023	IBRD-78540	Int Charges	3,096.63
Nov 1, 2023	IBRD-78540	Int Charges	206,539.19
Nov 1, 2023	IBRD-78540	Loan Repay	90,057.24
May 1, 2024	IBRD-78540	Int Charges	1,325.82
May 1, 2024	IBRD-78540	Int Charges	210,027.58
May 1, 2024	IBRD-78540	Loan Repay	299,693.06
May 1, 2023	IBRD-78540	Int Charges	176,373.81
May 1, 2023	IBRD-78540	Loan Repay	182,749.78
May 1, 2023	IBRD-78540	Loan Repay	116,943.27
May 1, 2023	IBRD-78540	Int Charges	6,375.95
Nov 1, 2023	IBRD-78540	Loan Repay	209,635.81
Nov 1, 2022	IBRD-78540	Int Charges	107,013.37
Nov 1, 2022	IBRD-78540	Loan Repay	192,679.69
Nov 1, 2022	IBRD-78540	Loan Repay	107,013.37
May 1, 2023	IBRD-78540	Int Charges	0.01
May 1, 2022	IBRD-78540	Loan Repay	299,693.06
May 1, 2022	IBRD-78540	Int Charges	28,239.68
May 1, 2021	IBRD-78540	Loan Repay	31,254.16
May 1, 2021	IBRD-78540	Int Charges	31,254.16
May 1, 2021	IBRD-78540	Loan Repay	268,438.88
Nov 1, 2021	IBRD-78540	Int Charges	30,638.68
Nov 1, 2021	IBRD-78540	Loan Repay	269,054.38
Nov 1, 2021	IBRD-78540	Loan Repay	30,638.68
Nov 1, 2020	IBRD-78540	Loan Repay	57,362.66
Nov 1, 2020	IBRD-78540	Int Charges	57,362.66
Nov 1, 2020	IBRD-78540	Loan Repay	242,330.39
May 1, 2020	IBRD-78540	Int Charges	109,652.46
May 1, 2020	IBRD-78540	Loan Repay	190,040.60
May 1, 2020	IBRD-78540	Loan Repay	109,652.46
Nov 1, 2019	IBRD-78540	Int Charges	143,056.69
May 1, 2019	IBRD-78540	Int Charges	148,869.05
May 1, 2018	IBRD-78540	Int Charges	91,855.36

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name	Review	Date
Progress towards achievement of PDO	Moderately Satisfactory	2017-01-27
Project Management	Satisfactory	2017-01-27
Counterpart Funding	Satisfactory	2017-01-27
Procurement	Moderately Satisfactory	2017-01-27
Financial Management	Satisfactory	2017-01-27
Monitoring and Evaluation	Satisfactory	2017-01-27
Overall Implementation Progress (IP)	Moderately Satisfactory	2017-01-27

COMPLETION RATINGS

INDICATOR	IMPLEMENTATION COMPLETION & RESULTS REPORT: 09-28-2017
Outcomes	Moderately Satisfactory
Risk to Development Outcome	Negligible
Bank Performance	Moderately Satisfactory
Borrower Performance	Moderately Satisfactory
Government Performance	Moderately Satisfactory
Implementing Agency	Substantial

INDEPENDENT EVALUATION RATINGS

INDICATOR	ICR REVIEW: 05-30-2019	PROJECT PERFORMANCE ASSESSMENT REPORT:
Outcome Rating	Moderately Satisfactory	N/a
Risk To Development Outcome	Modest	N/a
Bank Performance	Moderately Satisfactory	N/a
Borrower Performance	Moderately Satisfactory	N/a
Government Performance	Moderately Unsatisfactory	N/a
Implementing Agency	Satisfactory	N/a
Icr Quality	Substantial	N/a
M&e Quality	Modest	N/a

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Number of pilot ministries adopting policy formulation guidelines and procedures	Value	Decision making is generally not transparent, and	Generic BPR led to regulations for policy formulat	New internal directives and regulations for policy
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Favoritism in decisions of government policymaking, 1-7 (best) Value 2.9 3.2 At least 10% increase
Date December 31, 2009 December 31, 2016 January 31, 2017
Comment
Increase in electronic communication with citizens (%) Value 20 43.25 At least 15% increase.
Date December 31, 2009 December 31, 2016 January 31, 2017
Comment

Deploying the civil servant performance appraisal system to improve human resource management and staff motivation	Value	No robust performance appraisal system is in place	TA on civil servant training and job evaluations (	HRM decisions on training and career planning are
	Date	March 16, 2010	January 20, 2017	January 31, 2017
	Comment

INTERMEDIATE RESULTS INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Public access to services available through internet	Value	Some e-kiosks exist, introduced under the JRP2, wh	All available electronic services are currently ac	Harmonization of existing ICT systems offering ele
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

The civil servants and IT staff are trained to use the developed systems.	Value	Separate systems in operation, such as EDMS, HRMIS	Ministries and other public entities ensure traini	80% of civil servants in government agencies cover
	Date	February 28, 2011	January 20, 2017	January 31, 2017
	Comment

Enhanced functionality and interoperability of the electronic document management system.	Value	EDMS is running in ten government bodies.	The EDMS is operational in all government bodies w	EDMS is operational in all government bodies and d
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

A new policy adopted for Civil Service training allowing the pilot of on-line modules	Value	The CS training is disconnected from actual needs	On-line training modules are developed on key them	Capacity for CS training is improved through impro
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Capacity of ethics commission staff to provide advice and training to public servants and enforcing ethics rules	Value	There were attempts to establish ethics commission	The capacity of ECHRO (Ethics Commission) was enha	All civil servants have access to manuals or educa
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Consistent use of work plans and performance appraisals in the public service. Information from performance appraisal is used for performance planning.	Value	Acceptable approaches and systems exist but they a	Work planning and performance appraisals have been	Work plans and performance appraisals are used in
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Functional rules established for benefit transfer between public service positions.	Value	The benefits are not transferred between segments	Following the adoption of the Civil Service Reform	Harmonized public service enabling staff mobility
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Improved planning and performance monitoring and evaluation processes in pilot ministries.	Value	No systems in place to monitor and evaluate perfor	Following earlier introduction of M&E/ performance	Capacity building interventions on application of
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Improved practice for delivery of selected pilot services demonstrates that: (ii) average time required to register a vehicle is reduced	Value	Over 24 hours	The registration time of vehicles is decreased to	At least 50% reduction in time required to registe
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Improved practice for delivery of selected pilot services demonstrates that: (i) clear requirements for receiving the service (traffic police, passports, e-health, etc.) are publicly accessible; and	Value	No clear requirements are publicly accessible.	Description of services is available on selected m	Clear requirements for receiving the service are p
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

New internal directives and regulations for policy formulation and monitoring developed and applied by the Government.	Value	Government lacks formats and processes for policy	Policy function has been divided between sector de	High level Policy and Performance unit is establis
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Share of required declarations (ii) published online (%) Value 0.00 100.00 100.00
Date December 31, 2009 December 31, 2016 January 31, 2017
Comment

An effective system is established for income, assets and conflict of interest disclosure by high level public officials	Value	The system does not exist.	Electronic IAD system is implemented and functiona	Train the ethics body to use the launched system.
	Date	December 31, 2009	January 20, 2017	January 31, 2017
	Comment

Share of required declarations (i) collected electronically (%) Value 0.00 98.00 50.00
Date December 31, 2009 December 31, 2016 January 31, 2017
Comment

Favoritism in decisions of government policymaking, 1-7 (best)	Value	2.9	3.2	At least 10% increase
	Date	December 31, 2009	December 31, 2016	January 31, 2017
	Comment

Increase in electronic communication with citizens (%)	Value	20	43.25	At least 15% increase.
	Date	December 31, 2009	December 31, 2016	January 31, 2017
	Comment

Share of required declarations (ii) published online (%)	Value	0.00	100.00	100.00
	Date	December 31, 2009	December 31, 2016	January 31, 2017
	Comment