MN: SMART Government

Abstract*

The development objective of the Smart Government Project for Mongolia is to use information communication technologies (ICT) to improve accessibility, transparency, and efficiency of public services in Mongolia. The project comprises of four components. The first component, enhancing civic engagement and citizen feedback mechanisms comprises of following activities: technical assistance; investment support; and support government to develop a business... Show More

Development Objective

The development objective of the project is to use information and communication technologies to improve accessibility, transparency, and efficiency of public service in Mongolia.

Key Details

Project Details

Project ID
P130891
Status
Closed
Team Leader
Siou Kuek , Benqing Gui
Borrower 2
Mongolia

Country
Mongolia
Disclosure Date
September 20, 2013
Approval Date
(as of board presentation)
June 6, 2014
Effective Date
August 17, 2015

Total Project Cost 1
US$ 20.00 million
Implementing Agency
Office of the Cabinet Secretariat
Region
East Asia and Pacific
Fiscal Year 3
2014

Commitment Amount
US$ 19.40 million
Environmental Category
B
Last Update Date
February 10, 2023
Closing Date
August 31, 2022

Consultant Services required
Yes
Last Stage Reached
BANK APPROVED

Notes
1. Total project cost includes funding from World Bank and non-bank sources in US$ millions. Active and Closed projects show current commitments. Proposed (pipeline) and dropped projects show the forecast amount. The commitment amount for projects in the pipeline is indicative and may be modified during the project preparation.
2. Borrower refers to the Borrower of a Loan or Recipient of a Grant.
3. ”Fiscal Year” is the fiscal year in which the project was approved (or dropped if the status is dropped). The World Bank's fiscal year is from July 1 - June 30. For example, a fiscal year of 1996 corresponds to July 1, 1995 - June 30, 1996.

Sectors

Themes

FY17 - Public Sector Management

FY17 - Public Administration100%
- FY17 - E-Government, incl. e-services100%

Project Map

Interactive Map

Finances

Financing Plan (US$ Millions)

Financier	Commitments
IDA Credit	19.40
Borrower/Recipient	0.60

Total Project Financing (US$ Millions)

Product Line	IBRD/IDA
IBRD Commitment	N/A
IDA Commitment	19.40
IBRD + IDA Commitment	19.40

Lending Instrument
Grant Amount	N/A
Total Project Cost**	20.00

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

No data available.

Detailed Financial Activity as of March 31, 2025

Download:

Period	Financier	Transaction Type	Amount (US$)
Mar 16, 2020	IDA-54830	Loan Disb	233,620.67
Mar 1, 2020	IDA-54830	Loan Repay	280,805.20
Apr 27, 2020	IDA-54830	Loan Disb	315,662.44
May 1, 2020	IDA-54830	Loan Disb	1,002,104.75
May 1, 2020	IDA-54830	Loan Disb	313,017.38
Apr 13, 2020	IDA-54830	Loan Disb	410,646.22
Dec 16, 2019	IDA-54830	Loan Disb	899,849.70
Dec 19, 2019	IDA-54830	Loan Disb	1,349,774.50
Dec 19, 2019	IDA-54830	Loan Disb	487,738.06
Jun 16, 2020	IDA-54830	Loan Disb	698,984.00
Jun 1, 2020	IDA-54830	Loan Disb	419,436.53
Apr 26, 2019	IDA-54830	Loan Disb	30,058.18
Mar 1, 2019	IDA-54830	Int Charges	134.19
Mar 1, 2019	IDA-54830	Int Charges	134.19
Mar 1, 2019	IDA-54830	Int Charges	14,376.67
Mar 1, 2019	IDA-54830	Int Charges	14,376.67
Mar 1, 2019	IDA-54830	Int Charges	24,063.52
Jun 6, 2019	IDA-54830	Loan Disb	251,242.20
Oct 22, 2019	IDA-54830	Loan Disb	207,820.77
Oct 22, 2019	IDA-54830	Loan Disb	616,508.75
Sep 1, 2019	IDA-54830	Int Charges	118.99
Sep 1, 2019	IDA-54830	Loan Repay	284,477.88
Sep 1, 2019	IDA-54830	Int Charges	15,380.17
Sep 1, 2019	IDA-54830	Int Charges	15,380.17
Sep 1, 2019	IDA-54830	Int Charges	25,633.61
Sep 1, 2018	IDA-54830	Int Charges	402.83
Sep 1, 2018	IDA-54830	Int Charges	13,463.55
Sep 1, 2018	IDA-54830	Int Charges	13,463.55
Sep 1, 2018	IDA-54830	Int Charges	22,439.27
Nov 28, 2018	IDA-54830	Loan Disb	110,928.94
Sep 27, 2018	IDA-54830	Loan Disb	223,139.44
Feb 27, 2019	IDA-54830	Loan Disb	85,291.26
Nov 9, 2017	IDA-54830	Loan Disb	272,846.25
Sep 1, 2023	IDA-54830	Int Charges	950.09
Sep 1, 2023	IDA-54830	Loan Repay	263,311.56
Sep 1, 2023	IDA-54830	Int Charges	51,944.20
Sep 1, 2023	IDA-54830	Int Charges	51,944.20
Sep 1, 2023	IDA-54830	Int Charges	86,573.69
Sep 1, 2022	IDA-54830	Loan Repay	269,395.12
Dec 7, 2022	IDA-54830	Loan Disb	-84,993.39
Sep 1, 2022	IDA-54830	Int Charges	50,830.86
Sep 1, 2022	IDA-54830	Int Charges	50,830.86
Sep 1, 2022	IDA-54830	Int Charges	84,718.07
Sep 1, 2022	IDA-54830	Loan Repay	1,271.97
Mar 1, 2023	IDA-54830	Loan Repay	8,413.81
Dec 31, 2022	IDA-54830	Loan Cancel	694,806.80
Nov 1, 2021	IDA-54830	Loan Disb	287,202.72
Dec 7, 2021	IDA-54830	Loan Disb	674,138.20
Apr 11, 2022	IDA-54830	Loan Disb	210,441.64
Jun 22, 2022	IDA-54830	Loan Disb	399,920.00
Jan 10, 2022	IDA-54830	Loan Disb	74,912.44
Aug 15, 2022	IDA-54830	Loan Disb	353,396.80
Mar 1, 2022	IDA-54830	Int Charges	405.80
Mar 1, 2022	IDA-54830	Loan Repay	289,966.44
Mar 1, 2022	IDA-54830	Int Charges	51,164.59
Mar 1, 2022	IDA-54830	Int Charges	51,164.59
Mar 1, 2022	IDA-54830	Int Charges	85,274.32
Dec 21, 2020	IDA-54830	Loan Disb	349,492.00
Jun 30, 2021	IDA-54830	Loan Disb	279,678.75
Mar 25, 2021	IDA-54830	Loan Disb	174,354.94
May 26, 2021	IDA-54830	Loan Disb	317,720.00
Aug 30, 2021	IDA-54830	Loan Disb	380,248.80
Sep 1, 2021	IDA-54830	Int Charges	44,764.54
Sep 1, 2021	IDA-54830	Int Charges	74,193.44
Sep 1, 2021	IDA-54830	Loan Repay	1,053.54
Sep 1, 2021	IDA-54830	Int Charges	44,764.54
Sep 1, 2021	IDA-54830	Loan Repay	294,838.06
Aug 10, 2021	IDA-54830	Loan Disb	508,491.22
Sep 10, 2021	IDA-54830	Loan Disb	593,134.20
Mar 18, 2022	IDA-54830	Loan Disb	296,491.75
Sep 1, 2020	IDA-54830	Loan Repay	2,379.36
Sep 1, 2020	IDA-54830	Loan Repay	293,574.60
Sep 1, 2020	IDA-54830	Int Charges	36,389.73
Sep 1, 2020	IDA-54830	Int Charges	36,389.73
Sep 1, 2020	IDA-54830	Int Charges	47,786.02
Aug 26, 2020	IDA-54830	Loan Disb	128,224.10
Nov 9, 2020	IDA-54830	Loan Disb	190,112.38
Mar 1, 2021	IDA-54830	Int Charges	12,982.59
Mar 1, 2021	IDA-54830	Loan Repay	298,692.00
Mar 1, 2021	IDA-54830	Int Charges	42,565.57
Mar 1, 2021	IDA-54830	Int Charges	42,565.57
Mar 1, 2021	IDA-54830	Int Charges	70,942.60
Dec 22, 2020	IDA-54830	Loan Disb	382,904.66
Mar 1, 2020	IDA-54830	Int Charges	21,241.48
Mar 1, 2020	IDA-54830	Int Charges	21,241.48
Mar 1, 2020	IDA-54830	Int Charges	35,402.49
Mar 1, 2020	IDA-54830	Loan Repay	4,699.72
Sep 1, 2017	IDA-54830	Int Charges	44.01
Sep 1, 2017	IDA-54830	Int Charges	7,200.32
Sep 1, 2017	IDA-54830	Int Charges	7,200.32
Sep 1, 2017	IDA-54830	Int Charges	11,647.80
Mar 1, 2018	IDA-54830	Int Charges	18,590.26
Sep 25, 2017	IDA-54830	Loan Disb	270,119.47
Oct 18, 2017	IDA-54830	Loan Disb	374,035.53
Mar 1, 2018	IDA-54830	Int Charges	359.28
Mar 1, 2018	IDA-54830	Int Charges	11,403.14
Mar 1, 2018	IDA-54830	Int Charges	11,403.14
Dec 22, 2017	IDA-54830	Loan Disb	325,404.44
Apr 5, 2018	IDA-54830	Loan Disb	260,555.90
Sep 8, 2016	IDA-54830	Loan Disb	329,377.50
Dec 20, 2016	IDA-54830	Loan Disb	216,620.00
May 15, 2017	IDA-54830	Loan Disb	272,100.78
May 24, 2017	IDA-54830	Loan Disb	298,909.06
Mar 1, 2017	IDA-54830	Int Charges	5,123.18
Mar 1, 2017	IDA-54830	Int Charges	5,123.18
Mar 1, 2017	IDA-54830	Int Charges	3.91
Mar 1, 2017	IDA-54830	Int Charges	3.91
Mar 1, 2017	IDA-54830	Int Charges	8,503.29
Mar 1, 2016	IDA-54830	Int Charges	2,107.64
Mar 1, 2016	IDA-54830	Int Charges	2,107.64
Mar 1, 2016	IDA-54830	Int Charges	3,512.75
Sep 1, 2016	IDA-54830	Int Charges	14.68
Sep 1, 2016	IDA-54830	Int Charges	14.68
Sep 1, 2016	IDA-54830	Int Charges	3,777.65
Sep 1, 2016	IDA-54830	Int Charges	3,777.65
Sep 1, 2016	IDA-54830	Int Charges	6,320.58
Nov 20, 2015	IDA-54830	Loan Disb	1,000,000.00
Jun 6, 2014	IDA-54830	Loan Commitment	19,400,000.00
Mar 1, 2024	IDA-54830	Loan Repay	15.14
Mar 1, 2024	IDA-54830	Int Charges	50,827.62
Mar 1, 2024	IDA-54830	Int Charges	50,827.62
Mar 1, 2024	IDA-54830	Int Charges	84,712.76
Mar 1, 2024	IDA-54830	Loan Repay	262,629.25
Mar 1, 2023	IDA-54830	Loan Repay	268,897.75
Mar 1, 2023	IDA-54830	Int Charges	53,305.78
Mar 1, 2023	IDA-54830	Int Charges	53,305.78
Mar 1, 2023	IDA-54830	Int Charges	87,890.09

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name	Review	Date
Counterpart Funding	Satisfactory	2022-06-04
Procurement	Satisfactory	2022-06-04
Project Management	Satisfactory	2022-06-04
Progress towards achievement of PDO	Satisfactory	2022-06-04
Financial Management	Satisfactory	2022-06-04
Monitoring and Evaluation	Satisfactory	2022-06-04
Overall Implementation Progress (IP)	Satisfactory	2022-06-04

COMPLETION RATINGS

INDICATOR	IMPLEMENTATION COMPLETION & RESULTS REPORT: 02-03-2023
Outcomes	Moderately Satisfactory
Risk to Development Outcome
Bank Performance	Substantial
Borrower Performance
Government Performance
Implementing Agency

INDEPENDENT EVALUATION RATINGS

INDICATOR	ICR REVIEW: 07-31-2023	PROJECT PERFORMANCE ASSESSMENT REPORT:
Outcome Rating	Moderately Satisfactory	N/a
Risk To Development Outcome		N/a
Bank Performance	Satisfactory	N/a
Borrower Performance		N/a
Government Performance		N/a
Implementing Agency		N/a
Icr Quality	Substantial	N/a
M&e Quality	Substantial	N/a

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Availability of public services for citizens through digital channels Value 0.00 72.00 20.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Availability of public services for businesses through digital channels Value 0.00 37.00 10.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Citizens' access to information on the resolution process and status of their feedback to the Citizens' Feedback Centers Value No Yes Yes
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Average number of days to issue a property ownership certificate Value 14.00 5.00 7.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment

Volume of government data made publicly available as Open Data through central, searchable platform that are both updated and contain detailed data-related documentation	Value	0.00	107.00	32.00
	Date	October 15, 2014	August 31, 2022	October 31, 2021
	Comment

INTERMEDIATE RESULTS INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Share of 11-11 queries resolved within three to seven days Value 41.00 54.80 80.00
Date October 15, 2015 August 31, 2022 October 31, 2021
Comment
Number of Government ministries/agencies that adopt the National Enterprise Architecture Value 0.00 6.00 6.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Number of datasets released Value 0.00 107.00 27.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Number of contacts to the integrated 11-11 platforms Value 65000.00 329751.00 175000.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Number of agencies hosting databases at the National Data Center Value 28.00 50.00 45.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment

A central, searchable National Open Data Portal established and data are available from at least 5 government ministries/agencies, enabling their data sharing with the public	Value	No	Yes	Yes
	Date	October 15, 2014	August 31, 2022	August 31, 2022
	Comment

Number of applications and services developed which includes women team members Value 0.00 14.00 6.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Data standards and a common framework are established to allow data to be used in combination with other government agencies Value No Yes Yes
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Business analytics system established Value No Yes Yes
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Upgraded online system for government officials to declare personal interests, assets, income and non-conflict-of-interest Value No Yes
Date October 1, 2021 August 31, 2022
Comment
Number of the Project's public services incorporating citizen consultation and feedback into its design Value 0.00 30.00 20.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment
Number of provinces and UB districts where the e-Property Registration System has been rolled-out Value 17.00 41.00 30.00
Date October 15, 2014 August 31, 2022 October 31, 2021
Comment

Number of the Project's public services incorporating citizen consultation and feedback into its design; of which at least half of the beneficiaries consulted are female	Value	0.00	30.00	15.00
	Date	October 15, 2014	August 31, 2022	October 31, 2021
	Comment

Average number of days to issue a property ownership certificate	Value	14.00	5.00	7.00
	Date	October 15, 2014	August 31, 2022	October 31, 2021
	Comment

Share of 11-11 queries resolved within three to seven days	Value	41.00	54.80	80.00
	Date	October 15, 2015	August 31, 2022	October 31, 2021
	Comment

Number of datasets released	Value	0.00	107.00	27.00
	Date	October 15, 2014	August 31, 2022	October 31, 2021
	Comment

Number of contacts to the integrated 11-11 platforms	Value	65000.00	329751.00	175000.00
	Date	October 15, 2014	August 31, 2022	October 31, 2021
	Comment

Number of agencies hosting databases at the National Data Center	Value	28.00	50.00	45.00
	Date	October 15, 2014	August 31, 2022	October 31, 2021
	Comment

Business analytics system established	Value	No	Yes	Yes
	Date	October 15, 2014	August 31, 2022	October 31, 2021
	Comment

Number of provinces and UB districts where the e-Property Registration System has been rolled-out	Value	17.00	41.00	30.00
	Date	October 15, 2014	August 31, 2022	October 31, 2021
	Comment