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Citizen Access to Responsive Services Project

Abstract*

The development objective of the Citizen Access to Responsive Services Project for India is to improve access to public services guarantee act (PSGA) services by citizens of Madhya Pradesh, and in particular by under-represented groups. The project comprises of two components. The first component, results-based financing aims to support the implementation of critical public management reforms needed to reach the results. It consists of following three...

* The project abstract is drawn from the PAD, SAR or PGD and may not accurately reflect the project's current nature

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Development Objective

The development objective of the project is to improve access to PSGA services by citizens of Madhya Pradesh, and in particular by under-represented groups.

Key Details

Project Details

  • P149182

  • Closed

  • Vikram Menon , Neha Gupta

  • India

  • India

  • September 30, 2014

  • (as of board presentation)

    January 29, 2016

  • May 24, 2016

  • US$ 50.00 million

  • Department of Public Service Management of Madhya Pradesh,State Agency for Public Services

  • South Asia

  • 2016

  • US$ 35.00 million

  • C

  • March 14, 2023

  • March 31, 2021

  • Yes

  • BANK APPROVED

  • Notes

Finances

Financing Plan (US$ Millions)

No data available.
Financier Commitments
Borrower/Recipient 15.00
IDA Credit 35.00

Total Project Financing (US$ Millions)

Product Line IBRD/IDA
IBRD Commitment N/A
IDA Commitment 35.00
IBRD + IDA Commitment 35.00
Lending Instrument
Grant Amount N/A
Total Project Cost** 50.00

Summary Status of World Bank Financing (US$ Millions) as of January 31, 2025

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No data available.
Financier Approval Date Closing Date Principal Disbursed Repayments Interest, Charges & Fees

Detailed Financial Activity as of January 31, 2025

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No data available.
Period Financier Transaction Type Amount (US$)
Jul 1, 2023 IDA-57050 Int Charges 812,590.44
Jul 1, 2018 IDA-57050 Int Charges 81,533.46
Jan 1, 2024 IDA-57050 Int Charges 878,447.75
Jul 1, 2024 IDA-57050 Int Charges 5,343.37
Jul 1, 2024 IDA-57050 Loan Repay 707,000.00
Jul 1, 2024 IDA-57050 Int Charges 849,314.06
Jan 29, 2016 IDA-57050 Loan Commitment 35,000,000.00
Jul 1, 2022 IDA-57050 Loan Repay 707,000.00
Jul 1, 2022 IDA-57050 Int Charges 210,718.98
Jan 1, 2022 IDA-57050 Int Charges 5.66
Jan 1, 2022 IDA-57050 Loan Repay 707,000.00
Jan 1, 2022 IDA-57050 Int Charges 187,995.67
Jan 1, 2023 IDA-57050 Loan Repay 707,000.00
Jan 1, 2023 IDA-57050 Int Charges 556,198.44
Jul 1, 2023 IDA-57050 Loan Repay 707,000.00
Sep 28, 2020 IDA-57050 Loan Cancel 5,500,000.00
Jan 1, 2021 IDA-57050 Int Charges 1,105.77
Jan 1, 2021 IDA-57050 Int Charges 188,233.08
Mar 8, 2021 IDA-57050 Loan Cancel 700,000.00
Jul 30, 2021 IDA-57050 Loan Disb 4,600,000.00
Jun 30, 2021 IDA-57050 Loan Disb 138,734.58
Mar 31, 2021 IDA-57050 Loan Cancel 520,000.00
Jul 1, 2021 IDA-57050 Int Charges 217.89
Jul 1, 2021 IDA-57050 Loan Repay 707,000.00
Jul 1, 2021 IDA-57050 Int Charges 173,885.58
Dec 2, 2019 IDA-57050 Loan Disb 101,183.45
Jan 1, 2020 IDA-57050 Int Charges 2,278.00
Feb 28, 2020 IDA-57050 Loan Disb 50,983.71
Jan 1, 2020 IDA-57050 Int Charges 318,140.28
Jan 2, 2020 IDA-57050 Loan Disb 126,483.15
Jun 10, 2020 IDA-57050 Loan Disb 157,293.61
Jun 29, 2020 IDA-57050 Loan Disb 4,600,000.00
Jun 22, 2020 IDA-57050 Loan Disb 28,411.52
Jul 1, 2020 IDA-57050 Int Charges 288.38
Jul 1, 2020 IDA-57050 Int Charges 291,746.47
Nov 9, 2020 IDA-57050 Loan Disb 93,670.94
Aug 27, 2020 IDA-57050 Loan Disb 14,723.63
Jan 20, 2021 IDA-57050 Loan Disb 134,039.72
Jun 21, 2018 IDA-57050 Loan Disb 5,100,000.00
Jan 18, 2019 IDA-57050 Loan Disb 591,771.94
Jan 1, 2019 IDA-57050 Int Charges 4,320.84
Jan 1, 2019 IDA-57050 Int Charges 200,290.30
Jul 1, 2019 IDA-57050 Int Charges 137,579.05
Jul 1, 2019 IDA-57050 Int Charges 78,122.62
Jul 1, 2019 IDA-57050 Int Charges 11,971.49
Jun 28, 2019 IDA-57050 Loan Disb 6,700,000.00
Jul 1, 2019 IDA-57050 Loan Disb 290,130.25
Sep 9, 2019 IDA-57050 Loan Disb 89,976.07
Jun 20, 2017 IDA-57050 Loan Disb 5,000,000.00
Feb 27, 2018 IDA-57050 Loan Disb 462,597.40
Jan 1, 2018 IDA-57050 Int Charges 67,977.78
Jan 1, 2018 IDA-57050 Int Charges 3,865.28
Jan 1, 2024 IDA-57050 Loan Repay 707,000.00

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name Review Date
Procurement Moderately Satisfactory 2021-02-18
Financial Management Moderately Satisfactory 2021-02-18
Project Management Satisfactory 2021-02-18
Monitoring and Evaluation Satisfactory 2021-02-18
Overall Implementation Progress (IP) Moderately Satisfactory 2021-02-18
Progress towards achievement of PDO Moderately Satisfactory 2021-02-18
Counterpart Funding Satisfactory 2021-02-18

COMPLETION RATINGS

INDICATORIMPLEMENTATION COMPLETION & RESULTS REPORT: 04-26-2022
OutcomesSubstantial
Risk to Development Outcome
Bank PerformanceSubstantial
Borrower Performance
Government Performance
Implementing Agency

INDEPENDENT EVALUATION RATINGS

INDICATORICR REVIEW: PROJECT PERFORMANCE ASSESSMENT REPORT:
Outcome RatingSatisfactory N/a
Risk To Development OutcomeN/a
Bank PerformanceSatisfactoryN/a
Borrower PerformanceN/a
Government PerformanceNot RatedN/a
Implementing AgencyN/a
Icr QualitySubstantialN/a
M&e QualityHighN/a

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATORBASELINECURRENTTARGET
  • Citizens accessing PSGA servicesValueAt least 5.4% of citizens accessed PSGA servicesAt least 2 percentage points increase over Year 4 At least 1 percentage points increase over Year 4
    DateMarch 31, 2016March 31, 2021March 31, 2021
    Comment
  • ST and SC citizens accessing PSGA servicesValueOutreach strategy targeted to ST/ SC approvedAt least 3 percentage points increase over Year 4 At least 1 percentage points increase over Year 4
    DateMarch 31, 2016March 31, 2021March 31, 2021
    Comment
  • Women accessing PSGA servicesValueOutreach strategy targeted to women approvedAt least 3 percentage points increase over Year 4 At least 1 percentage points increase over Year 4
    DateMarch 31, 2016March 31, 2021March 31, 2021
    Comment

INTERMEDIATE RESULTS INDICATORS

INDICATORBASELINECURRENTTARGET
  • Analytical reports generated by SAPS on PSGA servicesValueNo PSGA reports are produced.Annual PSGA services report presented to the High Annual PSGA services report presented to High Powe
    DateMarch 31, 2016March 31, 2021March 31, 2020
    Comment
  • PSGA points of presence fully operational to receive and process on-line PSGA Services applicationsValue336 LSKs fully operationalAt least 50 additional points of presence fully opAt least 50 additional points of presence fully op
    DateMarch 31, 2016March 31, 2021March 31, 2020
    Comment
  • PSGA services available on-lineValue47 PSGA services available online; High Power CommAt least 10 additional notified services availableAt least 20 additional notified services available
    DateMarch 31, 2016March 31, 2021March 31, 2021
    Comment
  • Public services where government processes reengineering has been conductedValue80GPR conducted in at least 10 additional services oGPR conducted in at least 10 additional services o
    DateMarch 31, 2016March 31, 2021March 31, 2020
    Comment
  • LSK centers with information /facilitation servicesValue0.00100.0075.00
    DateMarch 31, 2016March 31, 2021March 31, 2020
    Comment
  • PSGA services provided within the legal timeframeValue87.0095.0092.00
    DateMarch 31, 2016March 31, 2021March 31, 2020
    Comment
  • Beneficiary feedback for decision makingValueFeedback collected through annual surveyFourth feedback available online following approveThird feedback report available online following a
    DateMarch 31, 2016March 31, 2021March 31, 2020
    Comment
  • Service delivery channelsValue143
    DateMarch 31, 2016March 31, 2021March 31, 2020
    Comment
  • PSGA services issuing digital certificatesValue1.005.008.00
    DateMarch 31, 2016March 31, 2021March 31, 2021
    Comment