Third Public Sector Modernization Project

Development Objective

The project development objective (PDO) is to improve access to selected enhanced e-government services.

Key Details

Project Details

Project ID
P149913
Status
Closed
Team Leader
Arman Vatyan
Borrower 2
Republic of Armenia

Country
Armenia
Disclosure Date
August 25, 2015
Approval Date
(as of board presentation)
September 30, 2015
Effective Date
May 6, 2016

Total Project Cost 1
US$ 36.70 million
Implementing Agency
Office of the Government
Region
Europe and Central Asia
Fiscal Year 3
2016

Commitment Amount
US$ 21.00 million
Environmental Category
C
Last Update Date
October 3, 2023
Closing Date
November 30, 2022

Consultant Services required
TBD
Last Stage Reached
BANK APPROVED

Notes
1. Total project cost includes funding from World Bank and non-bank sources in US$ millions. Active and Closed projects show current commitments. Proposed (pipeline) and dropped projects show the forecast amount. The commitment amount for projects in the pipeline is indicative and may be modified during the project preparation.
2. Borrower refers to the Borrower of a Loan or Recipient of a Grant.
3. ”Fiscal Year” is the fiscal year in which the project was approved (or dropped if the status is dropped). The World Bank's fiscal year is from July 1 - June 30. For example, a fiscal year of 1996 corresponds to July 1, 1995 - June 30, 1996.

Sectors

Themes

FY17 - Public Sector Management

FY17 - Public Administration82%
- FY17 - E-Government, incl. e-services63%
- FY17 - Transparency, Accountability and Good Governance19%
FY17 - Public Finance Management19%
- FY17 - Public Expenditure Management19%

Project Map

Interactive Map

Finances

Financing Plan (US$ Millions)

Financier	Commitments
International Bank for Reconstruction and Development	21.00
Borrower/Recipient	15.70

Total Project Financing (US$ Millions)

Product Line	IBRD/IDA
IBRD Commitment	21.00
IDA Commitment	N/A
IBRD + IDA Commitment	21.00

Lending Instrument
Grant Amount	N/A
Total Project Cost**	36.70

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

No data available.

Detailed Financial Activity as of March 31, 2025

Download:

Period	Financier	Transaction Type	Amount (US$)
May 1, 2018	IBRD-85390	Int Charges	12,408.55
Nov 1, 2018	IBRD-85390	Int Charges	23,971.21
Nov 2, 2018	IBRD-85390	Loan Disb	380,803.94
Nov 1, 2018	IBRD-85390	Int Charges	35,307.43
Nov 1, 2018	IBRD-85390	Int Charges	66.18
Nov 1, 2018	IBRD-85390	Int Charges	612.97
Jan 16, 2019	IBRD-85390	Loan Disb	444,199.28
Nov 1, 2017	IBRD-85390	Int Charges	25,802.64
Nov 1, 2017	IBRD-85390	Int Charges	6,400.53
Dec 4, 2017	IBRD-85390	Loan Disb	412,980.06
Apr 9, 2018	IBRD-85390	Loan Disb	439,260.25
May 1, 2017	IBRD-85390	Int Charges	25,719.22
May 1, 2017	IBRD-85390	Int Charges	2,561.97
Jul 12, 2017	IBRD-85390	Loan Disb	285,309.40
Nov 1, 2016	IBRD-85390	Int Charges	41,390.72
Nov 1, 2016	IBRD-85390	Int Charges	462.06
May 6, 2016	IBRD-85390	Loan Disb	52,500.00
May 6, 2016	IBRD-85390	Fee Charges	52,500.00
Jan 11, 2017	IBRD-85390	Loan Disb	300,000.00
Sep 30, 2015	IBRD-85390	Loan Commitment	21,000,000.00
May 1, 2024	IBRD-85390	Int Charges	696,609.25
May 1, 2024	IBRD-85390	Int Charges	3,896.81
Nov 1, 2023	IBRD-85390	Int Charges	658,898.44
Nov 1, 2023	IBRD-85390	Int Charges	8,704.15
Nov 1, 2023	IBRD-85390	Int Charges	2.96
May 1, 2023	IBRD-85390	Int Charges	22,101.76
May 1, 2023	IBRD-85390	Int Charges	375.61
May 1, 2023	IBRD-85390	Int Charges	141.91
May 1, 2023	IBRD-85390	Int Charges	545,314.80
Nov 28, 2022	IBRD-85390	Loan Disb	719,427.70
Sep 13, 2022	IBRD-85390	Loan Disb	1,119,200.50
Nov 1, 2022	IBRD-85390	Int Charges	209.82
May 1, 2019	IBRD-85390	Int Charges	22,282.73
May 1, 2019	IBRD-85390	Int Charges	57,404.79
Mar 29, 2019	IBRD-85390	Loan Disb	74,328.63
Jul 24, 2019	IBRD-85390	Loan Disb	800,000.00
Nov 1, 2019	IBRD-85390	Int Charges	16.81
Nov 1, 2019	IBRD-85390	Int Charges	241.41
Nov 1, 2019	IBRD-85390	Int Charges	21,135.48
Nov 1, 2019	IBRD-85390	Int Charges	77,665.43
Sep 27, 2019	IBRD-85390	Loan Disb	106,213.78
Aug 5, 2019	IBRD-85390	Loan Disb	1,043,331.10
Jul 13, 2018	IBRD-85390	Loan Disb	396,454.56
Jul 30, 2018	IBRD-85390	Loan Disb	489,650.94
May 1, 2018	IBRD-85390	Int Charges	24,758.72
Nov 1, 2022	IBRD-85390	Int Charges	828.32
Nov 1, 2022	IBRD-85390	Int Charges	2,421.67
Nov 1, 2022	IBRD-85390	Int Charges	305,764.94
Mar 31, 2023	IBRD-85390	Loan Cancel	13,941.69
Dec 29, 2021	IBRD-85390	Loan Disb	1,288,666.80
Dec 28, 2022	IBRD-85390	Loan Disb	-13,941.69
Apr 5, 2022	IBRD-85390	Loan Disb	1,178,208.50
Jun 28, 2022	IBRD-85390	Loan Disb	1,208,568.20
Aug 4, 2021	IBRD-85390	Loan Disb	1,461,528.40
May 1, 2022	IBRD-85390	Int Charges	131.79
May 1, 2022	IBRD-85390	Int Charges	5,540.46
May 1, 2022	IBRD-85390	Int Charges	96,066.83
May 1, 2022	IBRD-85390	Int Charges	32.70
Nov 1, 2021	IBRD-85390	Int Charges	655.95
Nov 1, 2021	IBRD-85390	Int Charges	9,743.22
Nov 1, 2021	IBRD-85390	Int Charges	79,494.85
Oct 27, 2021	IBRD-85390	Loan Disb	955,111.50
Nov 1, 2021	IBRD-85390	Int Charges	162.83
Jun 15, 2021	IBRD-85390	Loan Disb	849,665.25
Jul 21, 2020	IBRD-85390	Loan Cancel	700,000.00
Jul 29, 2021	IBRD-85390	Loan Disb	503,905.60
May 25, 2021	IBRD-85390	Loan Disb	626,123.10
May 1, 2021	IBRD-85390	Int Charges	12,541.82
May 1, 2021	IBRD-85390	Int Charges	60,127.25
Mar 2, 2021	IBRD-85390	Loan Disb	396,187.75
Nov 1, 2020	IBRD-85390	Int Charges	962.09
Nov 1, 2020	IBRD-85390	Int Charges	15,495.72
Nov 1, 2020	IBRD-85390	Int Charges	79,328.27
Nov 1, 2020	IBRD-85390	Int Charges	88.80
Aug 27, 2020	IBRD-85390	Loan Disb	301,614.06
Dec 29, 2020	IBRD-85390	Loan Disb	1,089,257.00
Dec 27, 2019	IBRD-85390	Loan Disb	1,143,878.50
Apr 14, 2020	IBRD-85390	Loan Disb	764,754.20
May 1, 2020	IBRD-85390	Int Charges	347.32
May 1, 2020	IBRD-85390	Int Charges	18,555.55
May 1, 2020	IBRD-85390	Int Charges	88,519.34
May 6, 2020	IBRD-85390	Loan Disb	1,468,871.10
May 1, 2020	IBRD-85390	Int Charges	25.46

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name	Review	Date
Project Management	Satisfactory	2023-04-05
Progress towards achievement of PDO	Satisfactory	2023-04-05
Procurement	Satisfactory	2023-04-05
Counterpart Funding	Satisfactory	2023-04-05
Overall Implementation Progress (IP)	Satisfactory	2023-04-05
Financial Management	Satisfactory	2023-04-05
Monitoring and Evaluation	Satisfactory	2023-04-05

COMPLETION RATINGS

INDICATOR	IMPLEMENTATION COMPLETION & RESULTS REPORT: 09-20-2023
Outcomes	Moderately Satisfactory
Risk to Development Outcome
Bank Performance	Moderately Satisfactory
Borrower Performance
Government Performance
Implementing Agency

INDEPENDENT EVALUATION RATINGS

INDICATOR	ICR REVIEW: 01-31-2024	PROJECT PERFORMANCE ASSESSMENT REPORT:
Outcome Rating	Moderately Satisfactory	N/a
Risk To Development Outcome		N/a
Bank Performance	Moderately Satisfactory	N/a
Borrower Performance		N/a
Government Performance		N/a
Implementing Agency		N/a
Icr Quality	Substantial	N/a
M&e Quality	Modest	N/a

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Average processing time for public services (hours)(Comment: Reduced time for processing a passport extension request by the Consular Department of the Ministry of Foreign Affairs.	Value	500.00	24.00	48.00
	Date	January 1, 2016	June 30, 2022	December 30, 2022
	Comment

Increased access to consular services for issuing citizenship, civil status certificates and statements on any existing criminal records (data disaggregated by gender)	Value	0.00	19691.00	10000.00
	Date	January 1, 2016	June 30, 2022	December 30, 2022
	Comment

INTERMEDIATE RESULTS INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Reduced time for police dispatch in emergency situations (in at least two selected pilot regions/marzes).	Value	15-20 minutes	Supply and installation of pilot operational manag	5 minutes
	Date	January 1, 2016	June 30, 2022	November 30, 2022
	Comment

Number of trainers for the new needs-based training system in the civil service established under the Project. Value 0.00 68.00 50.00
Date January 1, 2016 June 30, 2022 December 30, 2022
Comment

Increased share of citizens (disaggregated by gender) providing voluntary feedback on specific public services (percentage - data generated from system)	Value	No feedback mechanism in place.	The feedback mechanism is currently operational. T	20% of all users of specific public provide volunt
	Date	January 1, 2016	June 30, 2022	December 30, 2022
	Comment

Reduced time to transmit information/messages relevant for the pre-trial proceedings between prosecutors’ offices in different regions.	Value	One week by special express mail (send via post of	The supplier has already developed and presented t	CMS is in place; transmittal immediate (electronic
	Date	January 1, 2016	June 30, 2022	December 30, 2022
	Comment

Increased gender-disaggregated data is available on the use of e-services which are provided by selected agencies	Value	No gender disaggregated data available in line min	46% male, 54% female	Gender disaggregated data on e-services is availab
	Date	January 1, 2016	September 1, 2021	December 30, 2022
	Comment

Reduced time to issue the certificate of civil status by the Consular Department of the Ministry of Foreign Affairs Value 60.00 10.00 10.00
Date January 1, 2016 June 30, 2022 December 30, 2022
Comment

Reduced time to issue the certificate of civil status by the Consular Department of the Ministry of Foreign Affairs	Value	60.00	10.00	10.00
	Date	January 1, 2016	June 30, 2022	December 30, 2022
	Comment

Third Public Sector Modernization Project

Development Objective

Key Details

Project Details

Sectors

Themes

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Project Map

Finances

Financing Plan (US$ Millions)

Total Project Financing (US$ Millions)

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

Detailed Financial Activity as of March 31, 2025

Ratings

IMPLEMENTATION RATINGS

COMPLETION RATINGS

INDEPENDENT EVALUATION RATINGS

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INTERMEDIATE RESULTS INDICATORS