Assam Citizen-Centric Service Delivery Project

Abstract*

The development objective of the Assam Citizen-Centric Service Delivery Project for India is to improve access in the delivery of selected public services in Assam. The project comprises of two components. The first component, technical assistance will provide specialized technical assistance to support implementation of the government program and the achievement of the project development objective (PDO). It consists of following sub-components:... Show More

Development Objective

The Project Development Objective is to improve access in the delivery of selected public services in Assam.

Key Details

Project Details

Project ID
P150308
Status
Closed
Team Leader
Mohan Nagarajan , Tanya Gupta
Borrower 2
India

Country
India
Disclosure Date
May 15, 2014
Approval Date
(as of board presentation)
May 26, 2017
Effective Date
August 11, 2017

Total Project Cost 1
US$ 49.00 million
Implementing Agency
Assam Rural Infrastructure and Agricultural Services (ARIAS) Society
Region
South Asia
Fiscal Year 3
2017

Commitment Amount
US$ 39.20 million
Environmental Category
B
Last Update Date
March 7, 2024
Closing Date
June 30, 2023

Consultant Services required
TBD
Last Stage Reached
BANK APPROVED

Notes
1. Total project cost includes funding from World Bank and non-bank sources in US$ millions. Active and Closed projects show current commitments. Proposed (pipeline) and dropped projects show the forecast amount. The commitment amount for projects in the pipeline is indicative and may be modified during the project preparation.
2. Borrower refers to the Borrower of a Loan or Recipient of a Grant.
3. ”Fiscal Year” is the fiscal year in which the project was approved (or dropped if the status is dropped). The World Bank's fiscal year is from July 1 - June 30. For example, a fiscal year of 1996 corresponds to July 1, 1995 - June 30, 1996.

Sectors

Themes

FY17 - Public Sector Management

FY17 - Public Administration100%
- FY17 - E-Government, incl. e-services87%
- FY17 - Transparency, Accountability and Good Governance100%

Project Map

Interactive Map

Finances

Financing Plan (US$ Millions)

Financier	Commitments
Borrower/Recipient	9.80
International Bank for Reconstruction and Development	39.20

Total Project Financing (US$ Millions)

Product Line	IBRD/IDA
IBRD Commitment	39.20
IDA Commitment	N/A
IBRD + IDA Commitment	39.20

Lending Instrument
Grant Amount	N/A
Total Project Cost**	49.00

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

No data available.

Detailed Financial Activity as of March 31, 2025

Download:

Period	Financier	Transaction Type	Amount (US$)
Aug 18, 2022	IBRD-87540	Loan Disb	75,000.00
Feb 15, 2023	IBRD-87540	Int Charges	33,420.37
Feb 15, 2023	IBRD-87540	Int Charges	12,581.49
Feb 15, 2023	IBRD-87540	Int Charges	490,914.84
Feb 15, 2023	IBRD-87540	Loan Repay	834,033.50
Feb 15, 2023	IBRD-87540	Int Charges	213.70
May 12, 2023	IBRD-87540	Loan Disb	700,000.00
Jan 30, 2023	IBRD-87540	Loan Disb	2,660,673.00
Sep 13, 2022	IBRD-87540	Loan Disb	425,000.00
Nov 9, 2022	IBRD-87540	Loan Disb	250,000.00
May 25, 2023	IBRD-87540	Loan Disb	1,321,033.20
Aug 31, 2023	IBRD-87540	Loan Disb	1,655,553.20
Aug 15, 2023	IBRD-87540	Int Charges	29,918.91
Aug 15, 2023	IBRD-87540	Int Charges	6,490.77
Aug 15, 2023	IBRD-87540	Int Charges	717,242.30
Aug 15, 2023	IBRD-87540	Loan Repay	1,013,811.00
Aug 15, 2023	IBRD-87540	Int Charges	291.58
Aug 15, 2024	IBRD-87540	Int Charges	5,119.14
Aug 15, 2024	IBRD-87540	Int Charges	21,401.23
Aug 15, 2024	IBRD-87540	Int Charges	909,595.75
Aug 15, 2024	IBRD-87540	Loan Repay	1,181,030.60
Nov 2, 2023	IBRD-87540	Loan Disb	2,524,936.80
May 26, 2017	IBRD-87540	Loan Commitment	39,200,000.00
Feb 15, 2024	IBRD-87540	Int Charges	926,556.06
Feb 15, 2024	IBRD-87540	Loan Repay	1,181,030.60
Feb 15, 2024	IBRD-87540	Int Charges	7,448.05
Feb 15, 2024	IBRD-87540	Int Charges	1,547.66
Feb 15, 2018	IBRD-87540	Int Charges	22.43
Feb 15, 2018	IBRD-87540	Int Charges	49,268.88
Feb 15, 2018	IBRD-87540	Int Charges	1,056.88
Feb 15, 2018	IBRD-87540	Loan Disb	51,675.31
Aug 11, 2017	IBRD-87540	Loan Disb	98,000.00
Aug 11, 2017	IBRD-87540	Fee Charges	98,000.00
Aug 15, 2018	IBRD-87540	Int Charges	10.36
Aug 27, 2018	IBRD-87540	Loan Disb	173,838.45
Aug 15, 2018	IBRD-87540	Int Charges	78.34
Aug 15, 2018	IBRD-87540	Int Charges	25,609.24
Aug 15, 2018	IBRD-87540	Int Charges	22,756.70
Feb 15, 2022	IBRD-87540	Int Charges	897.28
Feb 15, 2022	IBRD-87540	Int Charges	9,368.04
Dec 6, 2021	IBRD-87540	Loan Disb	229,149.69
Mar 15, 2022	IBRD-87540	Loan Disb	75,000.00
Jun 7, 2022	IBRD-87540	Loan Disb	1,029,471.80
Jul 22, 2022	IBRD-87540	Loan Disb	1,299,988.10
Dec 5, 2022	IBRD-87540	Loan Disb	1,917,638.10
Dec 27, 2021	IBRD-87540	Loan Disb	675,000.00
Dec 27, 2021	IBRD-87540	Loan Disb	925,000.00
Jan 13, 2022	IBRD-87540	Loan Disb	862,281.25
Aug 15, 2022	IBRD-87540	Int Charges	742.83
Aug 15, 2022	IBRD-87540	Int Charges	1,938.43
Aug 15, 2022	IBRD-87540	Int Charges	16,495.89
Aug 15, 2022	IBRD-87540	Int Charges	128,930.19
Aug 15, 2022	IBRD-87540	Loan Repay	687,231.30
Aug 15, 2018	IBRD-87540	Int Charges	2,551.59
Aug 11, 2017	IBRD-87540	Loan Disb	406,516.66
Feb 15, 2018	IBRD-87540	Int Charges	2,950.74
Jan 5, 2018	IBRD-87540	Loan Disb	36,905.61
Jun 18, 2019	IBRD-87540	Loan Disb	163,709.22
Jun 18, 2019	IBRD-87540	Loan Disb	1,287,500.00
Jun 24, 2019	IBRD-87540	Loan Disb	174,213.02
Feb 15, 2019	IBRD-87540	Int Charges	47,384.85
Feb 15, 2019	IBRD-87540	Int Charges	22,356.05
Mar 1, 2019	IBRD-87540	Loan Disb	129,584.87
Dec 21, 2018	IBRD-87540	Loan Disb	99,527.19
Nov 27, 2019	IBRD-87540	Loan Disb	172,171.72
Aug 15, 2019	IBRD-87540	Int Charges	38.18
Sep 3, 2019	IBRD-87540	Loan Disb	10,115.68
Aug 15, 2019	IBRD-87540	Int Charges	17,053.87
Dec 2, 2019	IBRD-87540	Loan Disb	99,136.46
Aug 15, 2019	IBRD-87540	Int Charges	455.70
Aug 15, 2019	IBRD-87540	Int Charges	46,736.31
Jun 22, 2020	IBRD-87540	Loan Disb	250,399.45
Jun 5, 2020	IBRD-87540	Loan Disb	365,098.12
Feb 15, 2020	IBRD-87540	Int Charges	638.55
Feb 19, 2020	IBRD-87540	Loan Disb	18,887.17
Feb 15, 2020	IBRD-87540	Int Charges	8,270.00
Feb 15, 2020	IBRD-87540	Int Charges	45,911.70
Feb 15, 2020	IBRD-87540	Int Charges	38,172.83
Mar 26, 2020	IBRD-87540	Loan Disb	725,000.00
Dec 15, 2020	IBRD-87540	Loan Disb	139,366.95
Jul 13, 2020	IBRD-87540	Loan Disb	500,000.00
Aug 15, 2020	IBRD-87540	Int Charges	43,853.88
Aug 15, 2020	IBRD-87540	Int Charges	43,715.62
Jul 20, 2020	IBRD-87540	Loan Disb	725,000.00
Sep 30, 2020	IBRD-87540	Loan Disb	30,034.63
Jun 26, 2020	IBRD-87540	Loan Disb	500,000.00
Jun 21, 2021	IBRD-87540	Loan Disb	626,797.20
Jan 27, 2021	IBRD-87540	Loan Cancel	2,120,000.00
Aug 3, 2021	IBRD-87540	Loan Disb	21,625.11
Mar 17, 2021	IBRD-87540	Loan Disb	700,000.00
Feb 15, 2021	IBRD-87540	Int Charges	504.60
Feb 15, 2021	IBRD-87540	Int Charges	4,399.65
Feb 15, 2021	IBRD-87540	Int Charges	41,520.09
Feb 15, 2021	IBRD-87540	Int Charges	31,945.46
Jan 20, 2021	IBRD-87540	Loan Disb	256,376.25
Jan 22, 2021	IBRD-87540	Loan Disb	714,946.56
Sep 20, 2021	IBRD-87540	Loan Disb	2,000,000.00
Sep 17, 2021	IBRD-87540	Loan Disb	1,040,348.75
Aug 25, 2021	IBRD-87540	Loan Disb	3,937,500.00
Aug 15, 2021	IBRD-87540	Int Charges	222.31
Aug 15, 2021	IBRD-87540	Int Charges	715.56
Aug 15, 2021	IBRD-87540	Int Charges	28,771.20
Aug 15, 2021	IBRD-87540	Int Charges	36,059.94
Jan 19, 2021	IBRD-87540	Loan Cancel	5,000,000.00
Feb 15, 2022	IBRD-87540	Int Charges	11,728.63
Feb 15, 2022	IBRD-87540	Int Charges	67,099.80

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name	Review	Date
Procurement	Moderately Satisfactory	2023-03-20
Counterpart Funding	Satisfactory	2023-03-20
Monitoring and Evaluation	Satisfactory	2023-03-20
Overall Implementation Progress (IP)	Satisfactory	2023-03-20
Progress towards achievement of PDO	Satisfactory	2023-03-20
Project Management	Satisfactory	2023-03-20
Financial Management	Satisfactory	2023-03-20

COMPLETION RATINGS

INDICATOR	IMPLEMENTATION COMPLETION & RESULTS REPORT: 03-06-2024
Outcomes	Highly Satisfactory
Risk to Development Outcome
Bank Performance	Substantial
Borrower Performance
Government Performance
Implementing Agency

INDEPENDENT EVALUATION RATINGS

INDICATOR	ICR REVIEW: 06-12-2024	PROJECT PERFORMANCE ASSESSMENT REPORT:
Outcome Rating	Satisfactory	N/a
Risk To Development Outcome		N/a
Bank Performance	Satisfactory	N/a
Borrower Performance		N/a
Government Performance		N/a
Implementing Agency		N/a
Icr Quality	Substantial	N/a
M&e Quality	Substantial	N/a

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Number of applications submitted on-line for RTPS services. (Text, Custom, PBC) Value 350000 1,035,125.00 1,035,125.00
Date April 30, 2017 June 30, 2023 June 30, 2023
Comment

Operational Facilitation Centers comprising PFCs and Common Service Centers (CSCs) to serve as points of access for RTPS Services (Text, Custom, PBC)	Value	30 fully operational Public Facilitation Centers i	Cumulative 428 PFC fully operational	(i) Cumulative 280 PFCs fullyoperational; (ii) Cum
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment

INTERMEDIATE RESULTS INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Number of Services notified under RTPS Act	Value	55 RTPS services notified under the Act.	Total 95 RTPS services notified.	Cumulatively 185 RTPS Services notified.
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment

Number of applications for RTPS with women as beneficiaries	Value	Applications for RTPS with women as beneficiaries	Increase of 22% over the baseline.	42.5% of total applications for RTPS with women as
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment

Number of Online Services available at the ARTPS Portal Value Nil NA Cumulatively 95 services made available on RTPS po
Date June 30, 2017 June 30, 2023 June 30, 2023
Comment

RTPS ICT platform is operational.	Value	Detailed project report and implementation plan to	Annual Service Delivery Report based on MIS publis	Stabilization of RTPS portal, with RTPS MIS and pe
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment

Improved processes for targeted services in Government departments	Value	0	Process improvement implemented for total 18 servi	Cumulatively process improvement implemented for 1
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment

ARTPS Policy framework and institutional mechanism strengthened	Value	ARTPS Act 2012 enacted and ARTPS Rules 2012 framed	NA	Grievance Redress mechanism for the ARTPS is opera
	Date	June 30, 2017	June 30, 2023	June 30, 2023
	Comment

Increase in RTPS beneficiary feedback on service delivery Value No user feedback. NA Citizens' Feedback on RTPS delivery collected, ana
Date April 30, 2017 June 30, 2023 June 30, 2023
Comment

Access to RTPS Services expanded to Targeted districts	Value	0	Notification of total 90 RTPS services by at least	Notification of total 90 RTPS services in the targ
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment

Compliant ARTPS applications related to 10 most availed services delivered within timeframe prescribed by ARTPS Act	Value	For 10 most availed services, 35% compliant ARTPS	NA	For 10 most availed RTPS services, compliance with
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment

Number of applications submitted on-line for RTPS services. (Text, Custom, PBC)	Value	350000	1,035,125.00	1,035,125.00
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment

Number of Online Services available at the ARTPS Portal	Value	Nil	NA	Cumulatively 95 services made available on RTPS po
	Date	June 30, 2017	June 30, 2023	June 30, 2023
	Comment

Increase in RTPS beneficiary feedback on service delivery	Value	No user feedback.	NA	Citizens' Feedback on RTPS delivery collected, ana
	Date	April 30, 2017	June 30, 2023	June 30, 2023
	Comment