Modernization and Innovation for Better Public Services in Argentina

Abstract*

The objective of the Modernization and Innovation for Better Public Services Project for Argentina is to improve the quality and accessibility of selected government administrative services and enhance transparency in the public administration. Specifically, the project has three components. The first component is the improvements in service delivery to citizens, businesses and government. Component one supports the implementation and use of these... Show More

Development Objective

To improve the quality and accessibility of selected government administrative services and enhance transparency in the public administration.

Key Details

Project Details

Project ID
P157136
Status
Closed
Team Leader
Marco Larizza , Silvana Kostenbaum
Borrower 2
Republic of Argentina

Country
Argentina
Disclosure Date
December 19, 2016
Approval Date
(as of board presentation)
February 21, 2017
Effective Date
October 18, 2017

Total Project Cost 1
US$ 88.90 million
Implementing Agency
Secretariat of Innovation, Chief of Cabinet of Ministers Office
Region
Latin America and Caribbean
Fiscal Year 3
2017

Commitment Amount
US$ 80.00 million
Environmental Category
C
Last Update Date
September 12, 2023
Closing Date
October 31, 2021

Consultant Services required
Yes
Last Stage Reached
BANK APPROVED

Notes
1. Total project cost includes funding from World Bank and non-bank sources in US$ millions. Active and Closed projects show current commitments. Proposed (pipeline) and dropped projects show the forecast amount. The commitment amount for projects in the pipeline is indicative and may be modified during the project preparation.
2. Borrower refers to the Borrower of a Loan or Recipient of a Grant.
3. ”Fiscal Year” is the fiscal year in which the project was approved (or dropped if the status is dropped). The World Bank's fiscal year is from July 1 - June 30. For example, a fiscal year of 1996 corresponds to July 1, 1995 - June 30, 1996.

Sectors

Themes

FY17 - Private Sector Development

FY17 - ICT56%
- FY17 - ICT Solutions56%

FY17 - Public Sector Management

FY17 - Public Administration100%
- FY17 - Administrative and Civil Service Reform80%
- FY17 - Civil Registration and Identification76%
- FY17 - E-Government, incl. e-services100%
- FY17 - Transparency, Accountability and Good Governance100%

Project Map

Interactive Map

Finances

Financing Plan (US$ Millions)

Financier	Commitments
International Bank for Reconstruction and Development	80.00

Total Project Financing (US$ Millions)

Product Line	IBRD/IDA
IBRD Commitment	80.00
IDA Commitment	N/A
IBRD + IDA Commitment	80.00

Lending Instrument
Grant Amount	N/A
Total Project Cost**	88.90

Summary Status of World Bank Financing (US$ Millions) as of February 28, 2025

No data available.

Detailed Financial Activity as of February 28, 2025

Download:

Period	Financier	Transaction Type	Amount (US$)
May 5, 2022	IBRD-87100	Loan Cancel	1,216,414.50
Nov 29, 2021	IBRD-87100	Loan Disb	124,829.75
Apr 12, 2022	IBRD-87100	Loan Disb	-394,085.30
Dec 8, 2021	IBRD-87100	Loan Disb	927,537.20
Mar 15, 2022	IBRD-87100	Int Charges	292.15
Mar 15, 2022	IBRD-87100	Int Charges	2,748.75
Sep 15, 2019	IBRD-87100	Int Charges	8.53
Sep 15, 2019	IBRD-87100	Int Charges	34,229.54
Mar 15, 2020	IBRD-87100	Int Charges	35,920.15
Mar 15, 2020	IBRD-87100	Int Charges	4,411.00
Mar 15, 2020	IBRD-87100	Int Charges	36,236.93
Mar 15, 2020	IBRD-87100	Int Charges	746,352.06
Mar 15, 2020	IBRD-87100	Int Charges	316.78
Oct 29, 2020	IBRD-87100	Loan Disb	9,500,000.00
Sep 15, 2020	IBRD-87100	Int Charges	35,191.26
Sep 15, 2020	IBRD-87100	Int Charges	457,137.78
Mar 15, 2021	IBRD-87100	Int Charges	25,752.73
Mar 15, 2021	IBRD-87100	Int Charges	380,924.44
Mar 22, 2021	IBRD-87100	Loan Disb	3,000,000.00
Mar 24, 2021	IBRD-87100	Loan Disb	2,500,000.00
Mar 15, 2018	IBRD-87100	Int Charges	65,038.47
Dec 26, 2017	IBRD-87100	Loan Disb	10,328,219.00
Oct 18, 2017	IBRD-87100	Loan Disb	200,000.00
Oct 18, 2017	IBRD-87100	Fee Charges	200,000.00
Mar 8, 2018	IBRD-87100	Loan Disb	1,742,702.50
Dec 21, 2017	IBRD-87100	Loan Disb	1,500,000.00
Mar 15, 2018	IBRD-87100	Int Charges	10,209.95
Mar 15, 2018	IBRD-87100	Int Charges	65,038.47
Feb 28, 2018	IBRD-87100	Loan Disb	2,000,000.00
Apr 26, 2018	IBRD-87100	Loan Disb	3,789,374.00
Sep 15, 2018	IBRD-87100	Int Charges	2,535.96
Sep 15, 2018	IBRD-87100	Int Charges	76,759.37
Sep 15, 2018	IBRD-87100	Int Charges	234,746.36
Sep 15, 2018	IBRD-87100	Int Charges	76,759.37
Sep 15, 2018	IBRD-87100	Int Charges	289.03
Aug 16, 2018	IBRD-87100	Loan Disb	2,439,705.00
Dec 20, 2018	IBRD-87100	Loan Disb	1,231,870.90
May 28, 2019	IBRD-87100	Loan Disb	7,500,000.00
Mar 26, 2019	IBRD-87100	Loan Disb	1,447,572.40
Jun 12, 2019	IBRD-87100	Loan Disb	2,277,037.20
Nov 20, 2019	IBRD-87100	Loan Disb	2,000,000.00
Sep 10, 2019	IBRD-87100	Loan Disb	9,250,000.00
Oct 24, 2019	IBRD-87100	Loan Disb	1,750,000.00
Sep 15, 2019	IBRD-87100	Int Charges	57,133.27
Sep 15, 2019	IBRD-87100	Int Charges	133,863.70
Sep 15, 2019	IBRD-87100	Int Charges	284,932.12
Sep 15, 2019	IBRD-87100	Int Charges	114.40
Sep 15, 2019	IBRD-87100	Int Charges	56,816.49
Sep 15, 2019	IBRD-87100	Int Charges	141,870.25
Feb 21, 2017	IBRD-87100	Loan Commitment	80,000,000.00
Mar 15, 2024	IBRD-87100	Int Charges	2,672,974.80
Mar 15, 2024	IBRD-87100	Loan Repay	1,544,158.20
Mar 15, 2024	IBRD-87100	Int Charges	40,421.89
Mar 15, 2023	IBRD-87100	Int Charges	89,860.91
Mar 15, 2023	IBRD-87100	Int Charges	428,909.22
Mar 15, 2023	IBRD-87100	Int Charges	1,221,934.50
Mar 15, 2023	IBRD-87100	Int Charges	455,687.50
Sep 15, 2023	IBRD-87100	Int Charges	30,090.41
Sep 15, 2023	IBRD-87100	Int Charges	2,420,191.80
Mar 15, 2022	IBRD-87100	Int Charges	458,793.94
Mar 15, 2022	IBRD-87100	Int Charges	74.78
Mar 15, 2022	IBRD-87100	Int Charges	2,673.97
Sep 15, 2022	IBRD-87100	Int Charges	349.34
Sep 15, 2022	IBRD-87100	Int Charges	860,628.56
Jun 1, 2021	IBRD-87100	Loan Disb	398,690.00
May 20, 2021	IBRD-87100	Loan Disb	6,000,000.00
Nov 4, 2021	IBRD-87100	Loan Disb	104,011.60
Oct 25, 2021	IBRD-87100	Loan Disb	231,884.30
Oct 25, 2021	IBRD-87100	Loan Disb	469,149.20
Aug 30, 2021	IBRD-87100	Loan Disb	147,511.30
Aug 30, 2021	IBRD-87100	Loan Disb	534,811.50
Nov 9, 2021	IBRD-87100	Loan Disb	2,139,246.00
Sep 15, 2021	IBRD-87100	Int Charges	438,038.03
Sep 15, 2021	IBRD-87100	Int Charges	11,467.95
Sep 15, 2021	IBRD-87100	Int Charges	74.78
Sep 28, 2021	IBRD-87100	Loan Disb	1,100,000.00
Nov 30, 2018	IBRD-87100	Loan Disb	2,000,000.00
Mar 15, 2019	IBRD-87100	Int Charges	353,963.22
Mar 15, 2019	IBRD-87100	Int Charges	69,740.04
Mar 15, 2019	IBRD-87100	Int Charges	501.32
Mar 15, 2019	IBRD-87100	Int Charges	6,126.55
Mar 15, 2019	IBRD-87100	Int Charges	69,740.04
Mar 25, 2019	IBRD-87100	Loan Disb	2,387,695.20
Mar 7, 2019	IBRD-87100	Loan Disb	155,824.39

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name	Review	Date
Progress towards achievement of PDO	Satisfactory	2021-08-18
Project Management	Satisfactory	2021-08-18
Monitoring and Evaluation	Satisfactory	2021-08-18
Procurement	Moderately Satisfactory	2021-08-18
Financial Management	Moderately Satisfactory	2021-08-18
Counterpart Funding	Satisfactory	2021-08-18
Overall Implementation Progress (IP)	Satisfactory	2021-08-18

COMPLETION RATINGS

INDICATOR	IMPLEMENTATION COMPLETION & RESULTS REPORT: 06-02-2022
Outcomes	Substantial
Risk to Development Outcome
Bank Performance	Substantial
Borrower Performance
Government Performance
Implementing Agency

INDEPENDENT EVALUATION RATINGS

INDICATOR	ICR REVIEW: 03-07-2023	PROJECT PERFORMANCE ASSESSMENT REPORT:
Outcome Rating	Satisfactory	N/a
Risk To Development Outcome		N/a
Bank Performance	Satisfactory	N/a
Borrower Performance		N/a
Government Performance		N/a
Implementing Agency		N/a
Icr Quality	Substantial	N/a
M&e Quality	Substantial	N/a

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Number of users registered on the argentina.gob.ar portal with a Citizen Digital Profile Value 500.00 9000000.00 1500000.00
Date August 1, 2016 July 8, 2021 December 31, 2020
Comment
Improved performance in the Open Data Barometer Index Value 23.78 47.00 46.00
Date August 1, 2016 July 8, 2021 December 31, 2020
Comment

Cumulative number of government internal administrative processes mapped and modelled with eDMS across national line ministries andother entities of the national public administration (DLI)	Value	0.00	1384.00	650.00
	Date	August 1, 2016	July 8, 2021	December 31, 2020
	Comment

INTERMEDIATE RESULTS INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

2.3.1: Percentage of ministerial units (reparticiones) using the management system for HR Management SARHA or equivalent validated system Value 0.00 21.00 34.00
Date August 1, 2016 July 8, 2021
Comment
1.1.4. Percentage of users who evaluate Argentina.gob.ar's services satisfactorily Value 58.5 48.5 68
Date July 19, 2019 July 8, 2021 December 31, 2020
Comment

2.3.2: Number of employees within the Borrower's national public administration passing at least one INAP class related to the Borrower's modernization program, as listed in the Ops Manual (DLI)	Value	0.00	42000.00	40000.00
	Date	July 19, 2019	June 28, 2021
	Comment

1.1.5. Percentage of users who evaluate TAD government services satisfactorily Value 76 82 82
Date July 19, 2019 July 8, 2021 December 31, 2020
Comment
2.3.3: Number of competitive employment processes for positions within the top management cadre (Alta Dirección Pública) Value 80.00 89.00 450.00
Date July 19, 2019 July 8, 2021
Comment

1.1.6. Number of administrative processes generated through the virtual services platform (Trámites a Distancia) referred to in Part 1.1(a) (iv) of the Project (DLI)	Value	3255240.00	8354018.00	5635240.00
	Date	July 19, 2019	July 8, 2021
	Comment

2.4.1: Number of datasets in open formats published in the national open data portal in a timely manner Value 200.00 1031.00 400.00
Date August 1, 2016 July 8, 2021
Comment
1.2.1: Number of framework agreements processed through the e-procurement portal Value 0.00 37.00 5.00
Date August 1, 2016 July 8, 2021
Comment

1.2.2: Proportion of public employees required to submit asset declarations whose declarations are electronically captured, processed, and analyzed	Value	0.00	0.00	70.00
	Date	August 1, 2016	July 8, 2021	December 31, 2020
	Comment

1.2.3: Number of pilot Province governments with back-office processes supported by eDMS Value 0.00 10.00 2.00
Date August 1, 2016 July 8, 2021
Comment
1.2.4: Number of participating municipalities with new digital public services (DLI) Value 190.00 1247.00 1240.00
Date August 1, 2016 July 8, 2021 December 31, 2020
Comment
1.2.5: Number of new digital access points (puntos digitales) implemented Value 0.00 156.00 110.00
Date July 19, 2019 July 8, 2021
Comment
1.1.1: Number of key citizen centric processes designed and available online (DLI) Value 0.00 22.00 8.00
Date August 1, 2016 July 8, 2021
Comment
2.1.1: Number of Results-Based Management Dashboards implemented at the ministry level Value 0.00 28.00 4.00
Date August 1, 2016 July 8, 2021
Comment
3.3.1: Increased government IT processing and data storage capacity Value 1 rack installed 3 racks installed 2 racks installed
Date August 1, 2016 June 28, 2021
Comment
1.1.2: Percentage of transactions related to SMEs carried out through electronic means Value 1.00 99.20 10.00
Date August 1, 2016 July 8, 2021
Comment
2.2.1: Percentage of purchasing units within the national public administration operating with the new electronic procurement system (DLI) Value 11.00 100.00 50.00
Date August 1, 2016 July 8, 2021
Comment
1.1.3: Number of regional government offices within the Province of Buenos Aires with an operating electronic Civil Registry (DLI) Value 0.00 137.00 30.00
Date August 1, 2016 July 8, 2021
Comment

Number of users registered on the argentina.gob.ar portal with a Citizen Digital Profile	Value	500.00	9000000.00	1500000.00
	Date	August 1, 2016	July 8, 2021	December 31, 2020
	Comment

Improved performance in the Open Data Barometer Index	Value	23.78	47.00	46.00
	Date	August 1, 2016	July 8, 2021	December 31, 2020
	Comment

1.1.4. Percentage of users who evaluate Argentina.gob.ar's services satisfactorily	Value	58.5	48.5	68
	Date	July 19, 2019	July 8, 2021	December 31, 2020
	Comment

2.4.1: Number of datasets in open formats published in the national open data portal in a timely manner	Value	200.00	1031.00	400.00
	Date	August 1, 2016	July 8, 2021
	Comment

1.2.4: Number of participating municipalities with new digital public services (DLI)	Value	190.00	1247.00	1240.00
	Date	August 1, 2016	July 8, 2021	December 31, 2020
	Comment

3.3.1: Increased government IT processing and data storage capacity	Value	1 rack installed	3 racks installed	2 racks installed
	Date	August 1, 2016	June 28, 2021
	Comment

1.1.2: Percentage of transactions related to SMEs carried out through electronic means	Value	1.00	99.20	10.00
	Date	August 1, 2016	July 8, 2021
	Comment

2.2.1: Percentage of purchasing units within the national public administration operating with the new electronic procurement system (DLI)	Value	11.00	100.00	50.00
	Date	August 1, 2016	July 8, 2021
	Comment