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Engaging Citizens to Improve Service Delivery Through Social Accountability

Abstract*

The proposed project will support civil society implementation of a the second, 5-year phase of Implementation Plan for the Social Accountability Framework (ISAF II) which aims to scale up from covering more than 60% of the rural districts in the country under ISAF Phase I to cover all rural districts and to additionally cover all urban municipalities. Initial financing for the proposed project will cover activities in the ten provinces, seven of...

* The project abstract is drawn from the PAD, SAR or PGD and may not accurately reflect the project's current nature

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Development Objective

To improve the quality and responsiveness of selected public services through more informed and engaged citizens.

Key Details

Project Details

  • P172630

  • Active

  • Benjamin Burckhart , Maria Faria

  • World Vision International

  • Cambodia

  • October 10, 2019

  • (as of board presentation)

    February 27, 2020

  • March 5, 2020

  • US$ 6.75 million

  • World Vision International

  • East Asia and Pacific

  • 2020

  • US$ 5.95 million

  • N/A

  • Low

  • December 31, 2025

  • No

  • BANK APPROVED

  • February 20, 2024

  • Notes

Finances

Financing Plan (US$ Millions)

No data available.
Financier Commitments
Non-Government Organization (NGO) of Borrowing Country 0.80
Cambodia Social Accountabilty and Service Delivery 5.95

Total Project Financing (US$ Millions)

Product Line IBRD/IDA
IBRD Commitment N/A
IDA Commitment N/A
IBRD + IDA Commitment N/A
Lending Instrument
Grant Amount 5.95
Total Project Cost** 6.75

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

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No data available.
Financier Approval Date Closing Date Principal Disbursed Repayments Interest, Charges & Fees

Detailed Financial Activity as of March 31, 2025

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No data available.
Period Financier Transaction Type Amount (US$)

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name Review Date
Progress towards achievement of PDO Moderately Satisfactory 2024-12-17
Financial Management Moderately Satisfactory 2024-12-17
Monitoring and Evaluation Satisfactory 2024-12-17
Procurement Satisfactory 2024-12-17
Project Management Satisfactory 2024-12-17
Overall Implementation Progress (IP) Moderately Satisfactory 2024-12-17

COMPLETION RATINGS

No data available.

INDEPENDENT EVALUATION RATINGS

No data available.

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATORBASELINECURRENTTARGET
  • 1. % of service providers covered by this project that are meeting key national standardsValue46.0075.0080.00
    DateNovember 14, 2019November 30, 2023December 31, 2025
    Comment
  • 2. % of JAAP activities completed or ongoing in target communes/sangkatsValue35.0082.0070.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 3. % of target communes/sangkats that have completed three full annual ISAF cyclesValue15.0054.0070.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 4. % of graduated target communes/sangkats where a CAF network has been created and is operationalValue0.0058.0075.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment

INTERMEDIATE RESULTS INDICATORS

INDICATORBASELINECURRENTTARGET
  • 2.1 % of citizens attending scorecard meetings who have previously participated in an I4C face-to-face eventValue0.0031.0050.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 1.1. % of citizens participating in the ISAF process able to cite key service standardsValue20.0073.0070.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 3.1. % of JAAP committees that have met at least twice in the past 12 monthsValue0.0028.0080.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 4.1. % of CAFs that have received certificationValue39.0069.0075.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 5.1. % target communes/sangkats that have completed the full annual ISAF cycle in the previous calendar yearValue15.0083.0080.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 2.2. % of interface meetings at which actions for improvement proposed by disadvantaged citizens (in the context of home visits) are presentedValue0.0048.0080.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 1.2. % of citizens participating in the ISAF process able to cite year-to-year budget changes/patternsValue20.0062.0050.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 3.2. % of JAAP actions requiring financial support that have been allocated government resourcesValue0.0045.0030.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 4.2. Total number of certified CAFsValue0.001338.002600.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 5.2. # of provincial level learning forums conductedValue0.009.0050.00
    DateNovember 14, 2019November 30, 2023December 31, 2025
    Comment
  • 2.3 % of citizens who, after participating in the citizen monitoring process, report increased confidence that citizen voice and actions can have an impact on public service qualityValue0.0075.0060.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 1.3. # of cumulated online views of videos presenting service delivery standards and budget informationValue0.00385000.00500000.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 3.3. % of JAAPCs that have successfully mobilized non-government resources to support the implementation of JAAP actionsValue0.0028.0070.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 4.3. % of target districts with 3 certifed CAF leadersValue0.0070.0075.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 5.3. # of PSC meetings conductedValue0.006.008.00
    DateNovember 14, 2019November 30, 2023December 31, 2025
    Comment
  • 2.4. % of citizens in target communes/sangkats who agree that the JAAP satisfactorily captures priority actions to improve local service deliveryValue0.0090.0080.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 1.4. % of villages in target communes/sangkats covered by face-to-face I4C events to enhance citizen awareness of service provider standards and budgetsValue60.0073.0090.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment
  • 5.4. # of annual reports analyzing aggregated Scorecard and JAAP data produced and disseminated.Value0.000.004.00
    DateNovember 14, 2019November 30, 2023December 31, 2025
    Comment
  • 1.5. % of men participating in I4C awareness-raising eventsValue25.0031.0035.00
    DateNovember 14, 2019June 30, 2023December 31, 2025
    Comment