Digital Inclusion and Innovation in Public Services in Argentina

Development Objective

To improve the efficiency of and access to selected digital administrative services

Key Details

Project Details

Project ID
P174946
Status
Active
Team Leader
Silvana Kostenbaum
Borrower 2
Republic of Argentina

Country
Argentina
Disclosure Date
December 16, 2020
Approval Date
(as of board presentation)
March 30, 2021
Effective Date
August 11, 2021

Total Project Cost 1
US$ 88.90 million
Implementing Agency
Secretariat of Innovation, Science and Technology, Chief of Cabinet of Ministers Office
Region
Latin America and Caribbean
Fiscal Year 3
2021

Commitment Amount
US$ 80.00 million
Environmental Category
N/A
Environmental and Social Risk
Moderate
Closing Date
February 28, 2027

Consultant Services required
Yes
Last Stage Reached
BANK APPROVED
Last Update Date
February 9, 2024

Notes
1. Total project cost includes funding from World Bank and non-bank sources in US$ millions. Active and Closed projects show current commitments. Proposed (pipeline) and dropped projects show the forecast amount. The commitment amount for projects in the pipeline is indicative and may be modified during the project preparation.
2. Borrower refers to the Borrower of a Loan or Recipient of a Grant.
3. ”Fiscal Year” is the fiscal year in which the project was approved (or dropped if the status is dropped). The World Bank's fiscal year is from July 1 - June 30. For example, a fiscal year of 1996 corresponds to July 1, 1995 - June 30, 1996.

Sectors

Themes

FY17 - Environment and Natural Resource Management

FY17 - Climate change9%
- FY17 - Adaptation6%
- FY17 - Mitigation3%

FY17 - Human Development and Gender

FY17 - Disease Control50%
- FY17 - Pandemic Response50%
FY17 - Gender27%

FY17 - Private Sector Development

FY17 - Business Enabling Environment27%
- FY17 - Innovation and Technology Policy27%
FY17 - ICT100%
- FY17 - ICT Policies55%
- FY17 - ICT Solutions100%

FY17 - Public Sector Management

FY17 - Data Development and Capacity Building27%
- FY17 - Data production, accessibility and use27%
FY17 - Public Administration49%
- FY17 - Administrative and Civil Service Reform49%
- FY17 - E-Government, incl. e-services49%
- FY17 - Transparency, Accountability and Good Governance27%

Project Map

Interactive Map

Finances

Financing Plan (US$ Millions)

Financier	Commitments
Borrowing Agency	8.90
International Bank for Reconstruction and Development	80.00

Total Project Financing (US$ Millions)

Product Line	IBRD/IDA
IBRD Commitment	80.00
IDA Commitment	N/A
IBRD + IDA Commitment	80.00

Lending Instrument
Grant Amount	N/A
Total Project Cost**	88.90

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

No data available.

Detailed Financial Activity as of March 31, 2025

Download:

Period	Financier	Transaction Type	Amount (US$)
Jul 15, 2024	IBRD-92240	Int Charges	40,488.21
Jul 15, 2024	IBRD-92240	Int Charges	108,009.96
Jul 15, 2024	IBRD-92240	Int Charges	1,686,500.40
Jul 15, 2024	IBRD-92240	Int Charges	3,675.79
Mar 30, 2021	IBRD-92240	Loan Commitment	80,000,000.00
Sep 29, 2021	IBRD-92240	Loan Disb	3,000,000.00
Aug 11, 2021	IBRD-92240	Loan Disb	200,000.00
Aug 11, 2021	IBRD-92240	Fee Charges	200,000.00
Jan 15, 2022	IBRD-92240	Int Charges	15,598.10
Jan 15, 2022	IBRD-92240	Int Charges	58,975.87
Jan 15, 2022	IBRD-92240	Int Charges	15,598.10
Jul 15, 2022	IBRD-92240	Int Charges	273.97
Jul 15, 2022	IBRD-92240	Int Charges	1,481.59
Jul 15, 2022	IBRD-92240	Int Charges	39,105.41
Jul 15, 2022	IBRD-92240	Int Charges	54,865.82
Jul 15, 2022	IBRD-92240	Int Charges	38,831.44
Dec 6, 2021	IBRD-92240	Loan Disb	1,000,000.00
Oct 7, 2022	IBRD-92240	Loan Disb	2,300,000.00
Nov 4, 2022	IBRD-92240	Loan Disb	2,639,800.00
Jun 15, 2023	IBRD-92240	Loan Disb	9,966,107.00
Jan 15, 2023	IBRD-92240	Int Charges	4,765.41
Jan 15, 2023	IBRD-92240	Int Charges	92,651.60
Jan 15, 2023	IBRD-92240	Int Charges	162,945.30
Mar 2, 2023	IBRD-92240	Loan Disb	1,539,972.00
Jul 15, 2023	IBRD-92240	Int Charges	11,789.11
Jul 15, 2023	IBRD-92240	Int Charges	84,104.99
Jul 15, 2023	IBRD-92240	Int Charges	319,180.38
Jun 8, 2023	IBRD-92240	Loan Disb	1,067,220.00
Oct 6, 2023	IBRD-92240	Loan Disb	10,500,000.00
Nov 27, 2023	IBRD-92240	Loan Disb	10,960,886.00
Mar 4, 2024	IBRD-92240	Loan Disb	5,826,014.50
Jan 15, 2024	IBRD-92240	Int Charges	62,982.40
Jan 15, 2024	IBRD-92240	Int Charges	62,505.47
Jan 15, 2024	IBRD-92240	Int Charges	933,796.40
Jan 15, 2024	IBRD-92240	Int Charges	2,318.30
Jan 15, 2024	IBRD-92240	Int Charges	60,187.17
Jul 15, 2024	IBRD-92240	Int Charges	36,812.42

Footnotes

Ratings

IMPLEMENTATION RATINGS

Name	Review	Date
Monitoring and Evaluation	Satisfactory	2025-01-29
Progress towards achievement of PDO	Satisfactory	2025-01-29
Financial Management	Satisfactory	2025-01-29
Overall Implementation Progress (IP)	Moderately Satisfactory	2025-01-29
Procurement	Moderately Satisfactory	2025-01-29
Project Management	Satisfactory	2025-01-29

COMPLETION RATINGS

No data available.

INDEPENDENT EVALUATION RATINGS

No data available.

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Users registered on the argentina.gob.ar portal with a Citizen Digital profile Value 6000000.00 20380412.00 12000000.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Digital service centers at the subnational level Value 570.00 667.00 770.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Government digital procedures with reduced resolution times Value 0.00 314.00 200.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment

INTERMEDIATE RESULTS INDICATORS

INDICATOR		BASELINE	CURRENT	TARGET

Visitors to digital service centers Value 0.00 7956999.00 3000000.00
Date July 1, 2021 February 7, 2024 June 30, 2025
Comment
Diagnostics or evaluations of the digital government initiatives Value 0.00 0.00 3.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Active users of the data analytics dashboards for digital platforms and services Value 0.00 857.00 1000.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Women accessing the Mi Argentina platform Value 45.00 52.24 50.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Women participating in digital service centers activities Value 33.00 52.09 50.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
New racks for increased physical capacity in ARSAT's National Data Center Value 0.00 3.00 3.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Women using the remote access platform (TAD - trámites a distancia) Value 35.00 42.28 50.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Visitors to digital service centers located in vulnerable or remote areas. Value 0.00 4074812.00 500000.00
Date July 1, 2021 February 7, 2024 July 30, 2025
Comment
Institutional units in the National Public Administration using ARSAT’s platform Value 27.00 43.00 50.00
Date June 1, 2021 February 7, 2024 July 1, 2025
Comment
Administrative processes completed by women in the remote access platform (TAD) Value 24.50 38.16 40.00
Date March 1, 2021 February 7, 2024 July 31, 2025
Comment
Citizen-oriented activities in digital service centers. Value 0.00 203.00 50.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Subnational governments using ARSAT's cloud computing services Value 55.00 373.00 320.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Services that are specifically targeted to, and consider, women’s specific needs. Value 0.00 9.00 10.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Knowledge sharing and learning activities of subnational governments conducted Value 0.00 0.00 4.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Provinces using e-filing digital modules Value 8.00 9.00 14.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Digital Country Assessment Platform implemented Value No Yes Yes
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Subnational governments that have implemented and are operating a digital government system Value 0.00 19.00 20.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Digital services reenginered using evidence from the Digital Government Observatory Value 0.00 0.00 50.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment

Persons trained in gender-focused activities, both implemented as part of the Open Government National Action Plan and in digital service centers	Value	0.00	423544.00	500000.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Portal with open procurement and contracting data following the Open Contracting Data Standard (OCDS) and the Open Contracting for Infrastructure Data Standard (OC4IDS)	Value	No	No	Yes
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Users who evaluate Mi Argentina portal’s services satisfactorily Value 43.00 60.00 70.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Innovation Pilot implemented in sector Value 0.00 2.00 3.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment
Users who evaluate TAD government services satisfactorily Value 40.00 40.00 70.00
Date July 1, 2021 February 7, 2024 July 1, 2025
Comment

Users registered on the argentina.gob.ar portal with a Citizen Digital profile	Value	6000000.00	20380412.00	12000000.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Digital service centers at the subnational level	Value	570.00	667.00	770.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Visitors to digital service centers	Value	0.00	7956999.00	3000000.00
	Date	July 1, 2021	February 7, 2024	June 30, 2025
	Comment

Women accessing the Mi Argentina platform	Value	45.00	52.24	50.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Women participating in digital service centers activities	Value	33.00	52.09	50.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Women using the remote access platform (TAD - trámites a distancia)	Value	35.00	42.28	50.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Institutional units in the National Public Administration using ARSAT’s platform	Value	27.00	43.00	50.00
	Date	June 1, 2021	February 7, 2024	July 1, 2025
	Comment

Administrative processes completed by women in the remote access platform (TAD)	Value	24.50	38.16	40.00
	Date	March 1, 2021	February 7, 2024	July 31, 2025
	Comment

Subnational governments using ARSAT's cloud computing services	Value	55.00	373.00	320.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Provinces using e-filing digital modules	Value	8.00	9.00	14.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Innovation Pilot implemented in sector	Value	0.00	2.00	3.00
	Date	July 1, 2021	February 7, 2024	July 1, 2025
	Comment

Digital Inclusion and Innovation in Public Services in Argentina

Development Objective

Key Details

Project Details

Sectors

Themes

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Project Map

Finances

Financing Plan (US$ Millions)

Total Project Financing (US$ Millions)

Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025

Detailed Financial Activity as of March 31, 2025

Ratings

IMPLEMENTATION RATINGS

COMPLETION RATINGS

INDEPENDENT EVALUATION RATINGS

Results Framework

PROJECT DEVELOPMENT OBJECTIVE INDICATORS

INTERMEDIATE RESULTS INDICATORS