| Financier | Commitments |
|---|---|
| International Bank for Reconstruction and Development | 145.00 |
Improving Equitable Access To High Standard Public Services Through Govtech
Abstract*
Based on the identification of key development problems and the Program's Theory of Change, the Government of Albania and World Bank Task Team have identified a set of components and activities. The activities are structured around four Results Areas (RA):
RA1: Enhancing E-Service Quality and User Experience, which aims to improve the quality and usability of priority services;
RA2: Improving Digital Skills and Digital Inclusion, which aims to improve... Show More
Development Objective
To increase the equitable access to and quality of selected digital services.
Key Details
Project Details
P177845
Active
Simon O'Meally , Nalin Jena, Charles Hurpy, Sandrine Egoue Ngasseu, Emoke Sobjak
Republic of Albania,Ministry of Finance and Economy
February 22, 2022
(as of board presentation)
March 16, 2023
July 18, 2023
US$ 65.00 million
National Agency for Information Society
2023
US$ 145.00 million
N/A
June 17, 2024
May 31, 2029
Yes
BANK APPROVED
Finances
Financing Plan (US$ Millions)
Total Project Financing (US$ Millions)
| Product Line | IBRD/IDA |
|---|---|
| IBRD Commitment | 145.00 |
| IDA Commitment | N/A |
| IBRD + IDA Commitment | 145.00 |
| Lending Instrument | |
|---|---|
| Grant Amount | N/A |
| Total Project Cost** | 65.00 |
Summary Status of World Bank Financing (US$ Millions) as of March 31, 2025
No data available.
| Period | Financier | Transaction Type | Amount (US$) |
|---|---|---|---|
| Mar 16, 2023 | IBRD-94830 | Loan Commitment | 65,000,000.00 |
| Apr 18, 2024 | IBRD-94830 | Loan Disb | 427,040.00 |
| Nov 10, 2023 | IBRD-94830 | Loan Disb | 1,921,860.00 |
| Jul 18, 2023 | IBRD-94830 | Fee Charges | 168,862.50 |
| Jul 18, 2023 | IBRD-94830 | Loan Disb | 168,862.50 |
| Jun 6, 2024 | IBRD-94830 | Loan Disb | 4,024,120.00 |
| Mar 1, 2024 | IBRD-94830 | Int Charges | 32,851.60 |
| Mar 1, 2024 | IBRD-94830 | Int Charges | 847.95 |
| Mar 1, 2024 | IBRD-94830 | Int Charges | 79,153.47 |
| Mar 1, 2024 | IBRD-94830 | Int Charges | 31,850.14 |
Ratings
Results Framework
PROJECT DEVELOPMENT OBJECTIVE INDICATORS
| INDICATOR | BASELINE | CURRENT | TARGET |
|---|
Access: Increase in the usage of digital services (disaggregated by gender) Value Overall cumulative baseline is 1,412,421 consistin Y1 target was met, as there has been an 11.2 perce 10% increase on the baseline Date June 10, 2024 June 10, 2024 March 16, 2028 Comment Equitable Access: Improved access to digital services by target groups: (i) general population; (ii) poor; (iii) elderly; (iv) lower educated women; and (v) disabled Value (i) general population: 53%; (ii) poor: 37%; (iii) The missing baseline for the disabled was establis 10% Date February 8, 2023 June 10, 2024 March 16, 2028 Comment Quality 2: Decrease in average time taken to deliver selected digital services linked to six priority LEs Value 0% (7 days, 14.5 hours; or 182.5 hours) The first target for this PDO indicator is in Y3. Date June 10, 2024 June 10, 2024 March 16, 2028 Comment Quality 1: New Digital Service Standards implemented Value Digital Service Standards are not updated, there i The Y1 target was met, as the updated Digital Serv Results of assessment of Digital Service Standards Date November 18, 2022 June 10, 2024 March 16, 2028 Comment
INTERMEDIATE RESULTS INDICATORS
| INDICATOR | BASELINE | CURRENT | TARGET |
|---|
Improved student usage of SmartLabs Value 0 There is no Y1 target on this indicator, but progr Up to 70% of Grade 1-3 learners at schools with Sm Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Online and Mobile E-Albania upgraded based on agile UX, with new functionalities and compliant with eligible accessibility standards Value 0 new functionalities (E-Albania last upgraded in Y1 target has not yet been met, but progress was m Number of applications made through e-Albania Mobi Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Strengthened data protection and interoperability Value Albanian interoperability framework (2014) not upd Y1 target met, as AKSHI approved the update of the GDPR-Compliant Data Processing Agreements implemen Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Early grade students in schools with functioning SmartLabs acquiring basic minimum digital competencies. Value No Grade 2 students currently completing digital s There is no Y1 target on this indicator, but progr 50% of Grade 2 students achieving level 2 or above Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Increase in Open Data availability and usage Value 20 institutions and 8 ministries publish OD but no Y1 target has not yet been met, but progress was m 70% increase in monthly average downloads from OD Date November 18, 2022 June 10, 2024 March 16, 2028 Comment New Omnichannel Contact Center fully functional Value Omnichannel Contact Center not in place.AVA not Y1 target is close to being met, as AKSHI is final AVA implemented and 10 services (total) operationa Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Increase in the number of data exchange use cases and transactions through the Government Gateway Value 168 data exchange use cases and 20.1 million annua There is no Y1 target for this indicator, but prog 30% increase in use cases and 20% increase in GG t Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Increase in % of eligible digital services connected to the enhanced SQDNE monitoring system (SQDNE) and decrease in time (Days) for public institutions to reply to other public institutions (EDRMS) Value 0 of eligible digital services connected to the en AKSHI finalized and confirmed the ToRs for the upg 70% of eligible digital services connected to the Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Number of life events-based service groups implemented on E-Albania. Value No life-events on e-Albania. Y1 target has not yet been met, but progress was m 6 priority life events (total) implemented at Leve Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Multi-functional YICs established and fully operational. Value 0 Y1 target has not yet been met, but progress was m 30,000 tickets resolved at InfoPoint as per servic Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Priority GovTech enabling reforms adopted Value Priority GovTech institutional enablers not approv There is no Y1 target on this indicator, but progr New Digital Strategy 2027-2031 or Extended Action Date November 18, 2022 June 10, 2024 March 16, 2027 Comment Citizen feedback mechanism on digital services is fully functional (i.e., feedback collected, analyzed, acted upon, disclosed) Value No Omni-channel CivicTech tool in place.81% user Y1 target has not yet been met, but progress was m Dashboard and reports on citizen feedback updated Date November 18, 2022 June 10, 2024 March 16, 2028 Comment Climate change mitigation and adaptation (cross-cutting) increased. Value 0% of Program-related ICT expenditures comply with There is no Y1 target on this indicator, but progr 100% of Program-related ICT expenditures comply wi Date November 18, 2022 June 10, 2024 March 16, 2028 Comment